RCT Field Service Technician Senior

ROUSH•Livonia, MI

20d

About The Position

We work alongside the best and brightest to do incredibly cool things you wouldn’t believe. At Roush, you’re part of building the future. Are you someone that has a passion for providing innovated solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then keep reading. We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense and theme park industries. With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage. The RCT Field Service Technician Senior will provide on-site and remote diagnostic and service support for RCT customers and service personnel. The role will support the engineering, customer support and technical content teams. The RCT Field Service Technician Senior will work independently and represent Roush to customers and service technicians.

Requirements

High school diploma or equivalent
Minimum of 10 years of automotive mechanic/technician experience
Or an Associates degree in automotive technology or engineering or related field with 4 years of automotive technician/mechanic experience
Experience in classroom instruction, presentation skills and hands-on training delivery
Experience with liquid propane gas (LPG) and/or compressed/liquid natural gas (CNG/LNG)
Acceptable motor vehicle record (MVR)
Ability to diagnose, troubleshoot and repair On Board Diagnostics (OBD) II engine related drivability concerns
Knowledge of and ability to use OBD scan tools
Ability to read and follow electrical schematics
Excellent verbal and written communication skills
Ability to present technical data and instruction in a training environment
Proficient computer skills including the use of MS Office programs

Nice To Haves

Ability to work overtime as needed including weekends

Responsibilities

Provide on site customer support to service centers and customer locations in the US and Canada to diagnose and repair vehicles and conduct technician training
Provide remote customer/technical support, including warranty case work, remote vehicle diagnostics and customer support via email and phone calls
Engineering support - Includes gathering images for engineering, reviewing new products and collecting emissions data
Work with engineering, technical publications and marketing to create and review installation manuals, service manuals and marketing content
Work with customers to resolve a technical or other issue in a professional manner
Pre-Trip work includes scheduling travel and coordinating on site visits
Post- Trip work includes writing after trip reports and completing expense reports
Support junior technicians and provide assistance and coaching
Address more complex technical challenges and escalated issues