RCSU Case Manager

Community Alliance LLC•Norfolk, VA

11d

About The Position

The RCSU Case Manager provides short-term, intensive case management services to individuals admitted to the Residential Crisis Stabilization Unit. This role focuses on rapid assessment, service coordination, discharge planning, and linkage to community resources to support stabilization and successful transition to a lower level of care. The Case Manager works as part of a multidisciplinary crisis team in a fast-paced, high-acuity environment.

Requirements

Bachelor’s degree in Human Services, Social Work, Psychology, Counseling, or a related field
Eligible for or credentialed as a QMHP-A, QMHP-C, or QMHP-E in the Commonwealth of Virginia
Experience working with individuals in behavioral health crisis, residential services, or acute care settings
Ability to work effectively in a fast-paced, high-acuity environment
Strong documentation, communication, and organizational skills
Successful completion of fingerprint-based criminal background check and Central Registry check in accordance with DBHDS and Virginia law
Maintenance of required credentials and ongoing training
Adherence to all organizational policies, confidentiality standards, and DBHDS regulations
Ability to remain alert and responsive in a crisis setting
Ability to sit, stand, and move throughout the unit during shifts
Ability to respond appropriately to individuals in emotional distress
Knowledge of crisis intervention principles and trauma-informed care
Ability to assess psychosocial needs and coordinate appropriate services quickly
Strong interpersonal and de-escalation skills
Ability to work collaboratively within an interdisciplinary team
Proficiency with electronic health records and basic computer applications

Nice To Haves

Master’s degree in Social Work, Counseling, or related field
Previous experience in crisis stabilization, inpatient, emergency, or residential behavioral health settings
Familiarity with DBHDS crisis services regulations and Medicaid documentation standards

Responsibilities

Conduct biopsychosocial assessments, needs assessments, and risk screenings in accordance with DBHDS and program requirements
Collaborate with the clinical team to support individualized stabilization and discharge planning
Coordinate referrals and linkages to community-based services, including outpatient treatment, housing, benefits, and social supports
Provide brief supportive interventions and psychoeducation within scope of practice
Advocate for individuals to ensure continuity of care and access to appropriate services
Develop and document discharge plans beginning at admission
Coordinate follow-up appointments and ensure warm handoffs to next providers
Communicate effectively with families, guardians, CSBs, and external partners as appropriate
Ensure discharge occurs within required timeframes consistent with RCSU regulations
Complete timely, accurate, and compliant documentation in the electronic health record (EHR)
Maintain documentation consistent with DBHDS regulations, Medicaid requirements, and organizational policies
Participate in utilization review and quality assurance activities as required
Participate in multidisciplinary team meetings, shift handoffs, and care coordination discussions
Support crisis response efforts as needed, including de-escalation and safety planning
Follow all safety protocols and emergency procedures