RCS System Administrator

Homecare Homebase•Dallas, TX

15h•Hybrid

About The Position

Homecare Homebase is searching for an RCS System Administrator who will support the HCHB Revenue Cycle Management Operations Team and customers through payor setup management, claims management, and rejected claims management. At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As an RCS System Administrator, you will play an essential role in ensuring the long-term success of HCHB Revenue Cycle Management Customers through intentional, regular conversations and reporting. Homecare Homebase’s mission is to empower exceptional care among all the clients we serve. The Client Success System Administrator supports this mission by understanding the customer’s needs and goals and providing solutions within the system as it exists today.

Requirements

Highly organized persons who work well under the pressure of multiple projects and deadlines, display active listening, and are detail-oriented
Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
Quick learners with strong problem solving and creative, analytical thinking abilities
Skilled professionals who are well-versed in the home health and hospice industry and in the HCHB product specifically around financial systems and financial management
Strong written and verbal communicators who are empathetic to customer needs, have strong presentation skills, and desire to make a difference in the lives of others
Team players who are passionate about their work and will actively contribute to a positive, collaborate environment
Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals
this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience
HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.

Responsibilities

Meeting or exceeding established productivity and quality standards
Performing weekly system administration billing analyst calls with each branch location of assigned customers
Escalate revenue cycle aging issues to customer’s Executive Leadership team (should weekly calls not produce needed results)
Assist customer in working down their unbilled items, thereby having a deep understanding of scheduling, orders management and medical records management within Homecare Homebase
Understand the client’s needs and engagement goals and strategy around managing their Accounts Receivable and financial data
Prepare and present analytical reports on a monthly basis to customer’s executive leadership team, reporting net collection rates, billing statistics, and MEC reporting metrics
Utilize product knowledge to offer solutions to internal billing team when claim rejections occur and to manage payor setup, payor contracts, and payor rates
Maintain a deep understanding of financial processes, including eligibility/authorization, billing/collections, clearinghouse engagement, EDI standards, and cash posting
Communicate claim rejection patterns to Director of Revenue Cycle Management
Exhibit analytical, critical-thinking skills to achieve a return on investment for revenue cycle customer
Assist with Revenue Cycle Management proposals if needed
Creating documentation for our knowledge base
Exemplifying CARES core values to promote a positive work environment and adherence to core values