RCM Team Lead - Cash Posting (Remote)

ResMed • Mount Pleasant, WI

1d • $50,000 - $62,000 • Remote

About The Position

The RCM Team Lead of Cash Posting is responsible for supervising the day-to-day functions of the cash posting team while ensuring RCM clients deposits and payments are posted accurately, timely and following RCM policies and procedures. The ideal candidate has hands-on Brightree experience posting payments along with experience in leading and developing high-performing teams. This is a remote, US based role.

Requirements

• Bachelor’s degree preferred; however, will consider minimum of 2 years’ experience related to health care revenue cycle management, preferably in the HME/DME industry.
• Experience in leading and developing high-performing teams in the day-to-day functions of billing, collections, or cash posting.
• Strong computer proficiency with Microsoft Office, Databases and Insurance Websites.
• Understand general rules, guidelines, and methods for payor payments.
• Previous experience with insurance remittance posting payments, denials and correspondence.
• Experience using the following applications/software: Teams, SharePoint, Smartsheet, and Salesforce.
• Advanced proficiency in Microsoft Excel.
• Excellent problem-solving skills focused on identifying and implementing solutions for customers.
• Effective communication skills with strong oral, written, and persuasive abilities to work with people at all levels in the organization.
• Strong ethics and a high level of personal and professional integrity.
• Exceptional organizational skills with the ability to multitask within multiple client databases.
• Quick learner, pleasant, and dedicated to providing a positive customer experience.
• Ability to work in a fast-paced, challenging environment with minimal supervision.

Responsibilities

• Provide leadership, communication, and motivation, while supervising the day-to-day functions of the Cash Posting team.
• Responsible for training and monitoring productivity of Revenue Cycle procedures to ensure tasks are completed within SLA.
• Oversee performance management and development of team members; coaching staff and assuring output levels are achieved with minimal errors.
• Implement and ensure adherence to government and state regulations and policies.
• Update Department SOPs, ensuring compliance, best practices, proper format, and appropriate links before publishing.
• Prepare and submit reports to stakeholders as needed.
• Manages cases and ensures timely and accurate responses to the client and/or functional departments and leaders.
• Conduct onboarding calls and training with clients to improve the understanding of posting processes and assures provider guides ae updated appropriately.
• Attend global department calls and provide education, training, and updates as necessary.
• Manage escalations and communicate directly with customer executives, directors, and management staff.
• Communicates with Director of RCM to strategize, review client issues and process improvement areas.

Benefits

• comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance
• sleep care management
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• commuter benefits
• 401(k)
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• tuition assistance
• fifteen days Paid Time Off (PTO) in their first year of employment
• 11 paid holidays plus 3 floating days
• 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager