RCM Systems Specialist
About The Position
The RCM Systems Specialist is a principal, cross-functional role responsible for the strategic oversight, optimization, and execution of dental practice management systems with a primary focus on end-to-end Revenue Cycle Management (RCM) performance across a multi-site Dental Support Organization (DSO). This role serves as the enterprise authority on PMS-enabled RCM workflows, ensuring systems, data, and user adoption consistently support accurate charge capture, clean claims, optimized collections, compliant documentation, and sustainable financial performance. The individual functions as both a technical expert and operational leader, setting standards, driving quality, leading complex initiatives, and mentoring teams to achieve scalable, best-in-class RCM outcomes across all supported practices.
Requirements
- 5+ years of progressive experience supporting dental practice management software in a DSO or multi-location dental environment.
- Advanced proficiency in one or more major dental PMS platforms (Denticon, Dentrix, DSN Cloud, Eaglesoft, EndoVision, Medims, OMSVision, OpenDental, PBS Endo, TDO, WinDent, WinOMS 10.)
Responsibilities
- Serve as the enterprise subject matter expert for all supported PMS platforms with deep expertise in RCM workflows including scheduling, eligibility, treatment posting, claim submission, AR follow-up, adjustments, and payment posting.
- Define and enforce enterprise PMS standards, configurations, and RCM workflows to drive consistency, accuracy, and scalability across all practices.
- Partner closely with Revenue Cycle, Operations, IT, Clinical, and Compliance leadership to align PMS functionality with financial, operational, and regulatory objectives.
- Oversee system configuration, fee schedules, insurance plans, provider setup, user permissions, audit controls, and security standards.
- Ensure PMS workflows directly support clean claims, reduced rework, AR aging reduction, denial prevention, and maximized collections.
- Lead complex PMS and RCM-related initiatives including system conversions, enterprise upgrades, integrations, acquisitions, and de novo onboarding.
- Serve as the primary PMS and RCM systems leader during M&A activity, ensuring rapid stabilization and alignment to enterprise standards.
- Develop and manage project plans, timelines, risks, and cross-functional dependencies for enterprise initiatives.
- Ensure training emphasizes accuracy, compliance, financial accountability, and quality outcomes, not just system navigation.
- Lead change management efforts to drive adoption of standardized workflows across legacy and newly acquired practices.
- Establish PMS-driven RCM quality standards, controls, and audit processes to ensure data integrity, transaction accuracy, and compliance.
- Lead PMS reporting strategy supporting cost controls, utilization trends, adjustment patterns, and key RCM KPIs.
- Ensure enterprise data accuracy, consistency, and reliability across all supported locations.
Benefits
- BCBS High Deductible & PPO Medical Insurance Options
- VSP Vision Coverage
- BCBS PPO Dental Insurance
- Complimentary Life Insurance Policy
- Short-term & Long-Term Disability
- Pet Insurance Coverage
- 401(k) plan
- HSA / FSA Account Access
- Identity Theft Protection
- Legal Services Package
- Hospital/Accident/Critical Care Coverage
- Paid Time Off
- Diverse and Inclusive Work Environment
- Base salary and bonus structure
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
