RCM Quality Team Lead-OPEM support Remote

Labcorp • Burlington, NC

2d • $19 - $24 • Remote

About The Position

Labcorp is seeking a REMOTE RCM Quality Administrative Team Lead to join our team! The RCM Quality Team Lead serves as a lead professional (non‑exempt, non‑supervisory) providing operational and quality support to the OPEM (Operational Performance & Excellence Management) group within the Revenue Cycle Management department. This role focuses on monitoring quality and workflow, facilitating calibration, providing guidance and feedback, and supporting reporting and performance initiatives. The Team Lead acts as a subject‑matter resource for OPEM processes and standards and supports leadership in driving consistency and continuous improvement. At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!

Requirements

• High School diploma or GED with three or more years healthcare billing experience
• Strong understanding of OPEM processes, metrics, and quality expectations.
• Excellent verbal and written communication skills; ability to clearly convey expectations, results, and feedback.
• Strong interpersonal skills with the ability to establish and maintain professional rapport across cross‑functional teams.
• Demonstrated ability to analyze performance trends and support quality improvement efforts.
• Exceptional problem‑solving and decision‑making abilities.
• Strong organizational skills with attention to detail and consistent follow‑up.
• Ability to provide constructive coaching and feedback in a professional, supportive manner

Nice To Haves

• Two or more years experience with OPEM functions, initiatives, or reporting
• Two or more years Labcorp RCM experience
• Two or more years RCM Quality assurance, auditing, or performance improvement experience
• Two or more years of Microsoft Office experience (Word, Excel or mPower)

Responsibilities

• Build and maintain strong, positive working relationships with team members and OPEM stakeholders.
• Ensure clear, professional, and timely communication across the department, particularly related to OPEM initiatives and expectations.
• Maintain a positive, adaptable attitude during organizational, OPEM, or process changes.
• Manage multiple priorities efficiently in a fast‑paced environment.
• Monitor team performance, productivity, and workflow related to OPEM quality standards.
• Perform audits of team members’ work and provide timely, constructive feedback aligned with OPEM requirements.
• Facilitate departmental calibration sessions to ensure consistent application of OPEM processes and scoring standards.
• Serve as a resource by providing hands‑on guidance, clarification, and calibration support for OPEM‑related work.
• Support performance observations and audits of processes and individual work within the OPEM framework.
• Assist the supervisor with planning and preparation of weekly touchpoint materials, including OPEM metrics and trends.
• Respond to emails and internal requests within a 48‑hour turnaround time (TAT).
• Provide support for departmental and OPEM reporting, documentation, and data‑tracking tasks.
• Perform additional duties assigned to support OPEM and departmental objectives.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED