RCM Client Success Operations Project Manager

Modernizing Medicine•Boca Raton, FL

47d•Remote

About The Position

ModMed is hiring a driven RCM Client Success Operations Project Manager to join our positive, passionate, and high-performing RCM Client Success Operations team focused on refining CS Operations and internal CS Resource Documents. This is an exciting opportunity to join a fast-paced Healthcare IT company that is truly Modernizing Medicine! Your Role: Oversight of RCM Client Success Operation Initiatives: The role is responsible for overseeing special projects within RCM Client Success Operations. These projects are specifically focused on refining existing Client Success Operations, implementing new processes, and continuously seeking ways to optimize efficiency and effectiveness. Support in managing Critical Internal Tools: This role will work closely with the department leader on the development, implementation, and optimization of internal tools to ensure that these resources are effectively utilized to monitor client health (ie. Client Health Score, ChurnZero) identify potential risks (ie.Blameless Churn) and inform strategic decisions. Standardizing Operating Procedures: Participate in internal meetings as a Client Success representative, offering insights and ensuring effective communication of updates (both internal and external). Serve as a consultant for client expertise and stay informed of relevant internal developments impacting client success. Ownership, Management, and Frequent Updating of Internal CS ResourceDocuments: This includes owning, managing, and frequently updating critical internal Client Success resource documents. Examples include templated presentations for client interactions and client-facing resources. This ensures that all team members have access to up-to-date and standardized materials,promoting consistency in communication and service delivery.

Requirements

Bachelor's Degree in Healthcare, ManagementInformation Systems, Business Administration
5+ in Client Success Operations with EHR/PM systems, or related experience, minimum of 2 years required
Experience in working within CRM tools, Salesforce a plus
A proven ability to give constructive feedback.
Knowledge of end-to-end revenue cycle.
Comfortable in navigating ambiguity.
Maintains a proactive communication approach, experienced in managing cross-functional initiatives, fostering accountability, and meeting deadlines.
Project Management experience preferred;PMP certification, Six Sigma Green Belt, or other Process Improvement certification is preferred.
Strong working knowledge of Salesforce, ChurnZero, and PowerBi.