RCM Client Success Enablement Specialist

ModMed•Brick, NJ

1d•Hybrid

About The Position

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: ModMed is hiring a driven RCM Client Success Enablement Specialist who primarily focuses on delivering in-role training on RCM (aka BOOST) Client Success processes and supporting the onboarding of Client Advisors. Additionally, this role is responsible for developing and executing Client Advisor Assessments, monitoring Client Advisor performance through audits, and developing comprehensive team training programs to ensure high performance, efficiency, and client retention across various verticals, including creating video training content.

Requirements

Bachelor's Degree, required; Area of study in any of the following: Healthcare Administration, Education.
3+ years in a training/knowledge role within a healthcare SaaS company with responsibilities in leading training initiatives, preferably managing a cross-functional training program.
Experience with Revenue Cycle and medical billing processes.
Ability to develop scalable internal training programs (e.g., modules, live webinars, virtual training, video content, SOP documentation).
A track record of creating and implementing knowledge retention assessments.
Effectively communicates complex ideas in an easy-to-understand manner.
Possesses a collaborative spirit and is keen to engage in cross-departmental work.
Thrives in a fast-paced environment with shifting priorities.

Responsibilities

Supports client advisor onboarding by ensuring consistent, high-quality experiences, refining the process, and conducting frequent check-ins with new hires.
Develop and deploy in-role training on BOOST CS processes to upskill high-performing RCM and Account Management teams, leveraging self-created content or tools such as LinkedIn Learning.
Responsible for monitoring Client Advisor performance through the use of audits and customer feedback, identifying training needs. This role involves sharing both positive and constructive feedback with advisors and leaders, developing action plans for correction through in-role training on account management/soft skills and RCM processes.
Develop, execute, and monitor Client Advisor Assessments. This involves collaborating cross-departmentally to align assessments when similar assessments exist. This role will also work to establish a certification process to effectively showcase expertise to customers.

Benefits

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.