RCM - Business Process Analyst - Remote

UnitedHealth Group•Atlanta, GA

3d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This role supports the design and implementation of operational digital playbooks for RCM Middle Operations (CDI, Coding, HIM). The senior analyst ensures accurate documentation, compliance, and smooth onboarding for new clients while contributing to process standardization across existing accounts. This role will have primary responsibility supporting the Optum Physician Advisory Services (OPAS). You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

5+ years in RCM with experience in CDI, Coding, HIM
Experience supporting change management initiatives
Solid understanding of compliance and payer-provider dynamics
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

Experience with operational playbook development and process documentation
Proficiency with tools such as Microsoft Office Suite and Smartsheet
Familiarity with governance processes and compliance frameworks
Proven solid communication and collaboration skills across cross-functional teams

Responsibilities

Support Optum Physician Advisory Services (OPAS)
Contribute to the development and maintenance of digital playbooks by documenting workflows and SOPs under guidance from senior leaders
Ensure alignment with enterprise standards and client-specific requirements
Assist in onboarding new clients by applying established playbook frameworks
Adapt processes to meet client needs while maintaining compliance
Support efforts to standardize workflows across multiple clients
Identify and report opportunities for efficiency improvements
Implement updates to operational content based on regulatory changes
Collaborate with compliance teams to ensure timely adoption
Participate in content review and validation processes
Ensure documentation meets quality and usability standards
Work closely with SMEs and internal teams to execute transformation initiatives
Provide input for Centers of Excellence activities
Escalate issues to the consultant