RCM Account Manager

Assembly Health•Chicago, IL

12d•$75,000 - $90,000

About The Position

Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. We are seeking a client-focused and results-driven Revenue Cycle Account Manager to serve as a key liaison between our organization and our most valued physician clients. This individual will be responsible for managing day-to-day client relationships, driving satisfaction and retention, and ensuring the successful delivery of Revenue Cycle Management (RCM) services. The ideal candidate is highly organized, proactive, and solution-oriented, with a strong understanding of the end-to-end revenue cycle. They excel at building trust, navigating complex client needs, and partnering cross-functionally to resolve issues and identify growth opportunities. A client-first mindset and strong communication skills are essential, along with a working knowledge of physician RCM best practices. This is a full-time, exempt position reporting to the Senior Director of RCM Account Management.

Requirements

5+ years in revenue cycle management, medical billing, or healthcare account management.
Bachelor’s degree in healthcare administration, Business, or equivalent years of professional experience.
Familiarity with RCM software (e.g., NextGen, Athena, eClinicalWorks, Waystar), payer portals, Excel expertise, and reporting tools.
Strong understanding of medical billing, coding (CPT, ICD-10), insurance verification, and reimbursement processes.
Excellent communication, problem-solving, and customer service skills.
Experience with financial reports, data analysis, and KPI tracking.
3+ years’ experience in supervising staff and overseeing workflow functions.
Ability to function well in a fast-paced and at times stressful environment.
Prolonged periods of sitting at a desk and working at a computer.
Ability to lift and carry items weighing up to 10 pounds at times.

Nice To Haves

Primary Care, Podiatry, Behavioral Health, and Skilled Nursing specialty knowledge, highly preferred.
Knowledge and familiarity with special programs including ACO, CCM, BHI, APCM, etc.

Responsibilities

Client Relationship Management: Serve as the primary point of contact for assigned clients, addressing inquiries and concerns proactively. Build and maintain strong relationships with healthcare providers and stakeholders. Conduct regular client meetings to review RCM performance, discuss challenges, and align on financial goals. Provide ongoing education to clients on RCM processes, industry trends, and regulatory changes.
Revenue Cycle Performance & Optimization: Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO), Denial Rates, AR Aging, and Net Collections. Identify trends and implement solutions to optimize revenue collection and minimize delays. Collaborate with internal billing, coding, and collections teams to ensure timely claims submission, payment posting, and follow-ups. Address payer issues, clearinghouse rejection resolution, reimbursement challenges, and operational bottlenecks. Perform root cause analysis and provider education as needed and required.
Operational & Financial Oversight: Develop and execute action plans to improve financial outcomes for clients. Ensure compliance with industry regulations (HIPAA, CMS, payer policies) and best practices. Provide detailed Excel reporting and insights on revenue cycle health. Partner with leadership to refine workflows and enhance efficiency.
Issue Resolution & Process Improvement: Investigate and resolve client issues related to claims, payments, or system inefficiencies. Work cross-functionally with internal teams to drive process improvements. Identify automation and technology enhancements to streamline operations.