RbA Inside Sales Coach

Andersen Corporation

9d•$17 - $33

About The Position

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you. The AW Lead Management Inside Sales Center Coach will assist Supervisors and Managers in maximizing the conversion rate of calls/leads/inquiries into leads opportunities and scheduled appointments via a prescribe d process for Renewal by Andersen and Traditional Andersen Windows and Doors. To be a supervisor on duty in times manager or supervisor is not present specifically in the evenings and weekends.

Requirements

Associate or bachelor’s degree in business or an equivalent combination of education and experience.
Minimum of two years inside sales or call center experience.
Able to work non-traditional hours as needed (evenings and weekends)
Demonstrated ability to overcome objections, negotiate positive outcomes and present positive image of the company.
Ability to coach and train others.
Ability to work with all levels and types of people and to appreciate diversity.
Strong analytical and problem-solving skills.
Strong written and verbal communication skills.

Nice To Haves

Sales and marketing experience preferred.

Responsibilities

Training – Assist supervisor with initial and on-going training of inside sales team. Assist in continuous refinement of formal training guides and tutorials for inside sales reps. Ensure new and existing reps are fully trained on procedures and processes. Train on core job responsibilities, product, sales process and marketing.
Call Handling – Assist with the inbound and outbound calls of homeowner inquiries into Andersen. Properly qualify lead opportunities. Sell the value of working with our preferred channel partners and excel at converting calls to lead opportunities for Renewal by Andersen and Andersen's preferred contactors.
Call Reporting – Update call center KPI information from phone system and also customer management system.
Process improvement – assist to identify opportunities to establish/improve processes internally within the inside sales center as well as with respect to the inside sales center’s interaction with field sales, corporate sales and corporate marketing. Drive process acceptance and implementation.
Outbound warm-calling – assist in developing training, infrastructure, processes and procedures for Renewal by Andersen to conduct outbound warm-calling of contacts. Work with IT to ensure the customer management system is working properly. Report any issues to IT and follow up until resolved. Ensure that minimum expectations are met for inbound conversion rate, hours per conversion, outbound calling efforts, script adherence, customer service, etc. If not being met, train and coach inside sales reps to meet minimum standards.
Call Monitoring and Quality Assurance - Utilize call monitoring system and scorecard to ensure process compliance. Provide continuous feedback to individual agents as necessary. Assist call center supervisor and manager with bi-weekly 1:1’s with all agents and bi-weekly sales meetings.
Provide on-going feedback to the call center representatives regarding actual performance against goals. Participate in team projects with members of corporate marketing staff. Supervisor on duty when manager and other supervisors are not present.
Other duties as assigned by manager.

Benefits

Medical/Dental/Vision/Life Insurance
Health Savings Account contributions
Paid holidays plus PTO
401(k) plan & contributions
Professional development and tuition reimbursement opportunities
Charity contributions
Nationwide career opportunities
401 (k) Plan, Employer Fixed Contributions & Company Matching
Profit Sharing
Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
Paid Time Off & Paid Holidays
Paid Maternity Leave & Paid Parental Leave
Career Growth Planning & Nationwide Career Opportunities