Rating Technician

Berkley•Urbandale, IA

2d•Hybrid

About The Position

As an Insurance Processor / Rating Technician, you will be responsible for the accurate and timely rating and issuance of commercial insurance transactions using both manual and automated methods. You'll follow established authority levels, workflows, and procedures to ensure all work meets service‑level expectations. Additionally, you will communicate effectively with internal and external partners to support accurate transaction processing and resolve rating or policy issues. Taking ownership of required training and maintaining proficiency in all systems, tools, and rating practices is another area of responsibility for this role. You'll support additional operating units as needed and contribute to team discussions, problem‑solving, and continuous improvement efforts to enhance departmental efficiency and effectiveness. What you can expect: Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent. Internal mobility opportunities. Visibility to senior leaders and partnership with cross functional teams. Opportunity to impact change. Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education.

Requirements

1+ year of related experience but open to comparable experience.
Strong communication skills to convey key concepts to multiple stakeholder parties.
Excellent quantitative skills (i.e. add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals) to compute rate, ratio, and percent and to draw and interpret bar graphs.
Execllent problem solving skills when working with multiple concrete variables in standardized situations.
Proficiency with Microsoft Office suite.
Strong competence and comfort utilizing software applications, various operating systems, phone systems, electronic communications, and other software and hardware as necessary

Nice To Haves

Bachelor degree.
Excellent written and verbal communication skills to:Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Write routine reports and correspondence.
Speak effectively before groups of customers and/or colleagues.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to consistently meet/exceed goals standards and demonstrate the WRBC CoreCompetencies and Innovation Behaviors.

Responsibilities

Rate and issue all transaction types using manual and automated methods for all commercial lines of business, ensuring accuracy and compliance with guidelines.
Follow established authority levels, workflows, and procedures to ensure timely, accurate processing and alignment with service‑level standards.
Proactively identify transactions approaching or exceeding service‑level agreements (SLAs) and taking appropriate action to ensure timely resolution.
Communicate effectively with agents, underwriting, and internal partners to obtain necessary information, interpret instructions, resolve rating or policy issues, and maintain strong working relationships that support accurate transaction processing and overall operational efficiency.
Take ownership of assigned training by completing required certifications, maintaining subject‑matter expertise, and applying learned skills to support accurate and efficient transaction processing.
Support additional regional operating units as needed, applying technical knowledge and workflow proficiency to ensure consistent service‑level performance across the organization.
Maintain strong proficiency in all software applications and tools required to perform rating responsibilities.
Actively participate in team discussions, problem‑solving efforts, and the development of best practices to support team effectiveness.
Contribute to continuous improvement initiatives, including identifying opportunities to enhance processes, workflows, and system functionality.
Perform all other duties as assigned to support departmental goals and operational efficiency.