Rating Technician

Berkley•Urbandale, IA

2d•Hybrid

About The Position

Berkley Regional Shared Services (BRSS) is the service provider for the Regional Segment of W. R. Berkley Corporation , a Fortune 500 Commercial Lines Insurance Company. With key locations across the United States, BRSS provides insurance service support to our six Regional Segment companies, allowing them to focus on their unique competitive advantages and differentiators within their local marketplaces. BRSS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible. Driven by a commitment to collaboration, BRSS partners with our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond. Our mission is to drive transformation and provide exceptional capabilities and service to the operating units. BRSS generates meaningful and measurable value by delivering insights for our customers, partners, and shareholders using data and analytics. Our vision is to enable operating unit profit and growth objectives by designing and delivering scalable solutions. With a culture centered on innovation and service stewardship, BRSS stands as a community of leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BRSS offers endless ways to get involved and have the chance to grow your career into a wide range of roles. Come join us as we push forward into the future of industry leading technology and service solutions. This role will be based in one of our locations listed below where we offer a hybrid work schedule with 4 days in the office; and 1 day remote: Urbandale, IA Westbrook, ME The company is an equal opportunity employer. #LI-LD1 #LI-HYBRID

Requirements

1+ year of related experience but open to comparable experience.
Strong communication skills to convey key concepts to multiple stakeholder parties.
Excellent quantitative skills (i.e. add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals) to compute rate, ratio, and percent and to draw and interpret bar graphs.
Execllent problem solving skills when working with multiple concrete variables in standardized situations.
Proficiency with Microsoft Office suite.
Strong competence and comfort utilizing software applications, various operating systems, phone systems, electronic communications, and other software and hardware as necessary

Nice To Haves

Bachelor degree.
Excellent written and verbal communication skills to:Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers and/or colleagues.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to consistently meet/exceed goals standards and demonstrate the WRBC Core Competencies and Innovation Behaviors.

Responsibilities

Rate and issue all transaction types using manual and automated methods for all commercial lines of business, ensuring accuracy and compliance with guidelines.
Follow established authority levels, workflows, and procedures to ensure timely, accurate processing and alignment with service‑level standards.
Proactively identify transactions approaching or exceeding service‑level agreements (SLAs) and taking appropriate action to ensure timely resolution.
Communicate effectively with agents, underwriting, and internal partners to obtain necessary information, interpret instructions, resolve rating or policy issues, and maintain strong working relationships that support accurate transaction processing and overall operational efficiency.
Take ownership of assigned training by completing required certifications, maintaining subject‑matter expertise, and applying learned skills to support accurate and efficient transaction processing.
Support additional regional operating units as needed, applying technical knowledge and workflow proficiency to ensure consistent service‑level performance across the organization.
Maintain strong proficiency in all software applications and tools required to perform rating responsibilities.
Actively participate in team discussions, problem‑solving efforts, and the development of best practices to support team effectiveness.
Contribute to continuous improvement initiatives, including identifying opportunities to enhance processes, workflows, and system functionality.
Perform all other duties as assigned to support departmental goals and operational efficiency.