RAS Service Coordinator

Rittal LLC

10d

About The Position

The RAS Field Service Coordinator is responsible for overseeing and coordinating field service activities related to RAS (Remote Access Service or relevant function). This role involves dispatching technicians, managing service schedules, ensuring customer satisfaction, and maintaining communication between field teams and customers to deliver efficient and effective service solutions.

Requirements

Prior experience in field service coordination or technical support preferred.
Strong organizational and time-management skills.
Excellent communication and interpersonal abilities.
Ability to prioritize tasks in a fast-paced environment.
Knowledge of RAS technologies or related systems is a plus.
Proficiency in service management or scheduling software.

Nice To Haves

Previous field service is preferred.
Attention to details and organization skills with great follow-up skills.
Intermediate level of experience with Microsoft Office products.
SAP experience a plus.

Responsibilities

Coordinate and schedule field service technicians to ensure timely resolution of client issues related to RAS.
Communicate clearly with customers regarding service appointments, status updates, and problem resolution.
Track and document all service activities, ensuring accurate records for reporting and billing.
Manage and prioritize service tickets to meet client expectations and SLA requirements.
Collaborate with inventory and parts management to ensure technicians have necessary tools and parts.
Monitor and report on service performance metrics, identifying areas for improvement.
Liaise with technical support and other departments to resolve complex issues swiftly.
Ensure all field operations comply with safety standards and company policies.
Provide administrative support, including preparing reports, scheduling, and documentation.

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