Rare Blood Community Liaison Leader I - Northern Plains

Novo Nordisk • Denver, CO

4d

About The Position

The Rare Disease organization leads all US Commercial efforts for Novo Nordisk’s Rare Disease portfolio. The Rare Disease portfolio includes medical treatments, customer solutions, and devices across multiple Therapy Areas including Rare Bleeding Disorders, Rare Endocrine Disorders, Rare Renal Disorders, and Hemoglobinopathies (Sickle Cell Disease & Beta Thalassemia), as well as new products in the pipeline. The Rare Disease organization is responsible for leading the enterprise approach to achieving our patient care goals and financial objectives, devising and delivering transformative patient and customer experiences, addressing unmet needs across the communities we serve, and setting the industry standard for extraordinary execution. The team members collaborate and partner cross functionally with multiple functions and groups throughout the US organization, Clinical Development, Research & Early Development, other affiliates, and the Global HQ teams. We are looking for highly motivated individuals who are strategic and bold thinkers, passionate and dedicated to driving change in Rare Disease, patient focused, strong collaborators, and inclusive leaders, as we embark on shaping our exciting future and improving the lives of more patients than ever before. The Position The Rare Bleeding Community Liaison Leader is an influential first-line people manager for a team of patient-facing employees. They are responsible for effectively coaching, developing, and leading the Rare Blood Community Liaisons, within their team, to engage and educate patients and caregivers, advocacy organizations, and specialty pharmacy representatives. Their team is responsible for one-on-one engagement with patients and caregivers to educate on disease state and NNI products so that patients can engage in their own care. This is accomplished by engaging with patients and caregivers one-on-one and at community events. This role is responsible for developing and executing patient engagement strategies for Rare Bleeding Disorders community in collaboration with marketing, sales, medical, and market access. Rare Bleeding Disorders Community Liaison Leader is expected to possess a high level of clinical and customer knowledge. They should also understand and execute against headquarter protocols and possess drive and spirit to engage the Rare Bleeding Disorders community and support patients and caregivers by reducing barriers to therapy and providing education on disease, treatment and support offerings.

Requirements

• Bachelor’s or equivalent degree, and/or Pharm D required
• Minimum of 6 (six) years of progressive pharmaceutical, healthcare sales, or community engagement leadership experience required
• Demonstrated leadership skills with peers and/or direct reports
• Strong written and oral communications skills
• Demonstrated ability to develop strong and lasting relationships with customers
• Demonstrated ability to analyze business and build strategies that reflect marketplace trends and customer needs
• Demonstrated passion for patients and community organization engagement

Nice To Haves

• 2 (two) years management experience preferred
• 2 (two) years of experience in Hemophilia or Rare Bleeding Disorders preferred

Responsibilities

• An influential people leader and role model who leads through change and ambiguous situations with authenticity, integrity and humility
• An inclusive leader who can attract, develop, and coach diverse high-performing individuals and teams
• Sets clear direction and strategy in order to achieve commercial business unit objectives
• Develop and execute a strategic business plan while overseeing a teams’ development and execution of local territory plans with consistent and exceptional results
• Employs an Account Mindset approach to successfully navigate patient, chapter, and Specialty Pharmacy customers and effectively coordinate the execution of the teams’ plans and activities
• Develops relationships with key community members, chapter leadership, and Specialty Pharmacy leadership
• Collaborates at a high level with key cross-functional stakeholders to achieve business objectives
• Coaches and Develops Community Liaisons to perform against essential job functions such as building and maintaining business relevant relationships, disease state knowledge, understanding their market, and business planning
• Coaches and Develops Community Liaisons according to the competency guide and success profiles for the RBCL role
• Coaches and develops Community Liaisons, according to the Novo Nordisk EDGE Model, in order to effectively engage and provide education to patients and caregivers so that they can take action in their own care resulting in patient driven demand for NNI products
• Oversees key customer relationships with local patient chapter leadership, Specialty Pharmacy leadership, and state and local advocacy organizations, to ensure behaviors that deepen NNIs relationships at an organizational level
• Evaluates and provides feedback to Community Liaisons based on expectations, Key Performance Indicators, and Strategic Business Objectives
• Monitors performance against strategic account management objectives/directives
• Inspires and Motivates to retain top performers and manages low performers appropriately
• Demonstrates a strong command and understanding of all Legal, Privacy, and Compliance risk associated with community engagement
• Ensures all activities are executed in close collaboration with leadership, legal, and compliance to ensure that they are implemented to meet NNI Way and comply with relevant regulations and policies
• Monitors adherence to all NNI policies, procedures, and compliance obligations
• Reviews and audits expense reports to ensure compliance to NNI Expense Policy
• Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process.
• Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility.
• Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way.

Benefits

• Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance.
• The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager