Ranch Hospitality Manager

Red Horse Mountain Ranch•Harrison, ID

About The Position

No prior management experience is needed! We want to train the right person who wants to gain experience and learn a ton about what great leadership looks like. You have to really care about people and be willing to learn and grow to do well in this job! The Hospitality Manager is part of the core management team of our ranch and plays an important role with the planning, improvement, and future of the ranch. They lead the serving and housekeeping team. This position has potential to be a full time employment opportunity with benefits!

Requirements

A passion and a gift to lead others and a willingness to continue to learn and be coached
Complete service requests for an exceptional guest experience in cleaning, laundry, and serving.
Must like to clean and organize
Physically fit and capable of all Housekeeping/Server duties
Courteous and professional at all times
Work with minimal supervision and take directions from a supervisor
Able to demonstrate good communication skills and customer relations
Work as a team player
Be able to maintain a safe and clean work environment.
Be able to demonstrate good, sound judgment.
Be able to lift 50 pounds and work longer hours during our busy weeks in the summer
Must wear appropriate uniforms and maintain a neat/clean appearance
Must be a US Citizen or possess a current and appropriate working visa.
Hold a valid drivers license
Must be at least 21 years of age

Responsibilities

Lead the Hospitality Team Members
Oversees all aspects of a healthy, well functioning serving and housekeeping department
Train on procedures, policies, and what it looks like to be a successful team member at Red Horse using the department manual
Run team meetings
Use the Ranch Mission Statement and Core Values to lead your team
Be the example of what you want them to be
Do follow up trainings at least once a week to address issues that come up
Run daily check-ins to insure proper communication and clarity
Provide useful feedback throughout the season to all team members to help them grow and succeed at their positions
Guide your team with any conflict resolution needed
Grow yourself as a leader so you can better understand how to lead your team
Talk with other department heads on any topics you may need guidance on
Write schedules for housekeeping and serving team members and help find someone to fill in if something comes up
Ensure that the team members are operating safely and in accordance with the Idaho Food Code
Ensure all guests feel welcomed at all times
Create harmonious environments in facilities that make guests feel at ease, comfortable, safe, and welcomed
Watch for social cues to see if a guest is not having a good experience and correct issue
Accommodate special requests made by guests
Predict and exceed expectations
Create moments guests will remember the rest of their lives
Handle all conflicts with grace and respect
Take other guest requests to appropriate team leader to be fulfilled
Make sure all buildings and spaces leading up to buildings are beautiful and well kept. Reporting anything effecting the guest experience outside of Hospitality department to appropriate department leader.
Help team come up with and implement ideas for our “Unreasonable Hospitality” program
Inventory of all items and ordering
Data entry using google drive
Writing and re-writing team member work schedules
Schedule self to work alongside team in various shifts
Editing, printing, and copying needed documents and signs
Staying in your department budget
Research pricing on inventory items
Schedule outside contractors for needed services
Guardian of the cleanliness, comfort, and ambiance of the various facilities
Oversee all procedures, tasks, and checklists regarding guest laundry, ranch laundry, the cleaning of lodge, cabins, and other facilities according to manual
Re-Training as needed
Complete housekeeping duties outlined in Hospitality job description
Oversee all procedures, tasks, and checklists regarding serving according to manual
Re-Training as needed
Complete serving duties outlined in Hospitality job description
Help the kitchen manager oversee the bar operations
Staying on top of applications that come in and punctual communications
Scheduling phone calls
Reading applications
Documenting your notes on hiring platform
Scheduling interviews
Conducting Interviews
Calling references
Offering jobs
Collect proper employment information from them
Documenting start and end dates on Calendar and in Staff Google Sheet
Arranging for arrivals
Scheduling arrival tour of lodge and housing
On going communication with the team even before they arrive.
Report projects you need help with to maintenance
Provide Social media content
Perform small maintenance tasks yourself
Decorations in lodge and cabins
Some landscaping duties as needed
Follow shut down and deep clean procedures for housekeeping and serving
Organize various work stations and create systems to improve flow, efficiency, and tidiness
Always be thinking of ways to improve efficiencies
Greet new hires at the ranch when they arrive and show them to their housing
Be direct contact for new hire’s questions and respond quickly to them
Collect proper employment information from them if needed
Check email and phone messages several times a day
Respond promptly to conversations and emails
Help in other departments as needed
Research other ways of doing things by talking with other ranches or kitchens
Updating documents
Update Manuals with improved procedures and policies
Work with other department managers in how to improve systems
Attend and participate in weekly meetings
Grow as a leader by reading, listening to podcasts, or talking with others
Participating in our Unreasonable Hospitality Program - This. Is. So. Fun. Your kindness and creativity will shine here! We like to go above and beyond in making memorable life moments happen for our guests. It is fun to see what everyone comes up with each week!
Helping in other departments (like dishes or helping the barn with shuttles) because everyone helps each other here. Other possibilities are taking out hikes, running the morning stretch, and lead lining kids on horses. The people who have the best summers at our ranch are the ones who get to know the folks and duties in the other departments because they not only make new friends, but also learn to appreciate the hard work everyone is doing.
Lead Lining Children on Horses
Help children ages 3-6 get on and off their horses
Hold lead rope and walk next to the child on horseback ride
Help child keep their feet in stirrups
Keep child engaged on horse
Yes, you get 2 days off a week here because we definitely value ME time! Sometimes, though, we may need someone to come in on their day off for some extra help if a fellow teammate is sick or the barn needs help with lead lining on our busy weeks. Extra hours are almost always available for our folks who prefer the 6-7 day work week. Sometimes we need someone in Hospitality to help with an evening activity for the guests such as bartending or line dancing.
Attending ranch meetings and training sessions so we can improve communication and you are prepared to be a successful team member here.
Doing assigned employee housing chores in your free time if you live in the Employee Housing. Since the Hospitality department has so many responsibilities the Hospitality Manager assigns certain tasks for individuals to oversee and carry out. It is a great way to help others grow in their leadership skills and make something great here. Some things the Hospitality Manager may train others to run are allergy communications with the kitchen and guest, being a part of the Sunday welcome crew, covering the Friday bartending shift and campfire, and wine dinner preparations.