Radiology Tech Aide

Beth Israel Lahey Health•Milton, GA

22h•Onsite

About The Position

The Radiology Tech Aide assists technologists and radiologists with administrative and patient care duties to ensure a smooth and efficient patient workflow and experience. This role involves assisting patients before, during, and after various Radiology exams, transporting them to and from the department, and preparing all necessary paperwork for imaging procedures. The aide must be able to work in a fast-paced environment, prioritize multiple tasks, and demonstrate excellent customer service skills with patients, their families, and referring physician offices. This is a part-time position, 16 hours per week, stationed mainly in the CT Department.

Requirements

High School diploma or equivalent.
Experience in a clinical setting.
Familiarity with medical terminology.
Strong interpersonal skills.
Strong customer service skills.
Strong time management skills.
Strong computer skills.
Strong organizational skills.
Reading and writing skills sufficient to identify pertinent patient information.
AHA Healthcare Provider BLS certification (may be completed upon hire).
Must be able to assist patients with mobility difficulties.

Nice To Haves

The ability to multi-task and prioritize activities preferred.
Students enrolled in an accredited imaging program strongly preferred.

Responsibilities

Coordinates daily Radiology schedules in advance and ensures that all required paperwork is complete in order to eliminate/reduce delays.
Assesses waiting room status regularly and monitors patient flow. Informs technical staff of arrival of patients and alerts staff to patients requiring assistance in a timely basis.
Greets, transports and/or escorts patients in a friendly manner and communicates wait time to patients.
Assists patients with dressing and/or undressing as necessary.
Assists patients with the completion of appropriate questionnaires/history forms.
Facilitates, reassures and offers support to the patient undergoing exams in order to reduce possible stress and anxiety as well as enlist patient cooperation.
Stock and neatly maintain dressing areas with gowns and other linen.
Transports patients to and from the department according to departmental protocols. Assists with the transfer and positioning of patients, physical room set up and assisting with patient care.
Stocks exam rooms with supplies and maintains supply room in accordance with hospital compliance requirements. Maintains clean and organized work area.
Cleans equipment and exam room. Notifies department of equipment defects or damage.
Obtain outside imaging and reports from referring institutions as needed.
Assists technologists with incoming calls and answers questions as appropriate.
Demonstrates the ability to work harmoniously and productively with Radiologists, Technologists and all other departments to facilitate the completion of departmental work in a timely fashion.
Demonstrates excellent interpersonal and communication skills and contributes to a pleasant work environment at all times. Acts as an informational resource to staff members and patients to facilitate in the departmental workflow.
Assists with requests for CDs in a timely fashion. Burn CD’s and complete request forms according to policy. Distributes CDs to patients and ensures request is completed in its entirety.
Demonstrates competency in all applicable aspects of Epic following departmental guidelines for maintaining patient confidentiality.
Confirms appointments with patients over the phone as needed. Reschedules imaging appointments as needed based on departmental needs.
Demonstrates the hospital’s BILH We Care Shared Values for service excellence.
Considers specific cultural beliefs and practices when providing services to patients, utilizing interpreter services for patients with limited English proficiency.
Completes assignments accurately and on time; enthusiastically provides assistance to others when need exists; proactively seeks ways to assist.
All communications with others, whether written or oral, are clear, concise, courteous, appropriate and timely.
Exhibits calm and professional manner at all times; recovers quickly from adverse situations; maintains confidentiality, seeking and sharing information on need-to-know basis only.
Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital identification badge.
May be asked to assist in muliple Radiology modalities.
Work variable shifts as necessary.
Employee maintains competencies (position specific and hospital-wide) required for the specific patient population served.
Performs all duties in accordance with safety and other laws, rules, and regulations set forth by appropriate regulatory and government agencies and in accordance with established department and hospital policies and procedures.
May be required to perform similar or related duties as may be necessary on an emergency basis or as designated by the department manager or supervisor.