Radiology Support Coordinator - Day Shift - Wiregrass Ranch Hospital - Wesley Chapel, Florida

Orlando Health•Wesley Chapel, FL

34d•Onsite

About The Position

Position Summary Site: FMCOH Wiregrass Ranch Hospital Location: Wesley Chapel, Florida Position: Radiology Support Coordinator Department: Imaging Services Shift: Days Elevating Healthcare in Wesley Chapel and West Florida, Florida Medical Clinic Orlando Health Wiregrass Ranch Hospital is poised to revolutionize healthcare in Wesley Chapel and the broader West Florida region. This five-story, state-of-the-art multi-specialty hospital spans 380,000 square feet, purpose-built to serve one of Florida’s fastest-growing communities with exceptional, outcomes-focused care. Designed for Excellence : Opening with 102 beds, expandable to 300 beds at full build-out 9 advanced operating rooms, including a hybrid OR with real-time imaging capabilities Comprehensive services in cardiology, neurology, oncology, surgery, and more From life-saving procedures to advanced diagnostics, this facility is engineered to meet the evolving needs of our community with precision and compassion. Position Summary Facilitate and enhance the working environment for the Radiologists and Department by improving workflow to increase efficiency and productivity for exam throughput.

Requirements

High school graduate or GED equivalent
Medical Terminology experience required

Responsibilities

Effectively communicate critical test results to referring physicians and healthcare providers in an accurate and timely manner.
Expedites the interpretations of STAT or call report exams as requested by medical staff.
Connects physician to physician phone calls and provides warm transfers to Radiologists and other departments.
Manages inbound calls from providers and their support teams.
Troubleshoots radiologist IT issues and places appropriate tickets or connects with the appropriate IT support staff.
Faxes or calls reports to physicians.
Relays after hours pages, consults, and emergent cases to radiology subspecialists.
Follows up with exams that are incomplete or incorrect to have reports fixed by radiologist in a timely manner.
Multitasks by managing multiple phone lines, STAT board, radiology work queues, and in person consults.
Communicates with technologists the need for missing imaging or documentation.
Documents received communication from technologists and any relayed communication from Radiologists to the appropriate are in Phillips PACS.
Assists in support functions such as unlocking reports for radiologists.
Educates outside departments on how to retrieve outside imaging.
Investigates and resolves customer requests, questions, or problems.
Performs other duties as assigned or directed to ensure smooth operation of the department including downtime operation.
Actively participates in outstanding customer service and accepts responsibility in maintaining relations that are equally respectful to all.
Follow HIPAA organizational policies and guidelines.
Builds positive relationships with colleagues.
Responds to requests quickly and effectively.
Identifies and understands customer needs and expectations and meets them.