Radiology Scheduling Agent

Midstate Radiology Associates•Plainville, CT

11d•$17 - $23•Onsite

About The Position

Radiology Scheduling Agents are responsible for scheduling patients for multiple imaging modalities following established workflows and procedures. Radiology Scheduling Agents take inbound calls or make outbound calls to schedule radiology exams.

Requirements

High school diploma or equivalent.
Excellent interpersonal, analytical, communication, and problem-solving skills.
Ability to multitask and work in a fast-paced, dynamic work environment.
Must have a friendly and caring attitude with empathy for each patient.
Must be reliable and maintain an attendance and punctuality record that complies with organizational policies.
Willingness to be held accountable for their work and the work of their teams.
Desire to hold yourself responsible for offering the best patient experience possible.
Must be agile and confident in their ability to maintain Midstate Radiology's competitive advantage.
Must be personally invested in the success of their teams and willing to devote the necessary time to overcome barriers to their teams' success.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to15 pounds.
Must be able to access and navigate each department at the organization’s facilities.

Nice To Haves

Experience working in a call center environment preferred.
Experience providing healthcare-related customer service and scheduling is preferred.
Experience being accountable for call center metrics is preferred (answer time, average handle time, return to queue, etc.).

Responsibilities

Answer inbound calls from all offices and patients requesting to schedule radiology or MRI exams.
Make outbound calls to patients and offices to schedule radiology and MRI exams.
Proficiently schedule all modalities for all MRA service locations following established protocol, workflows, and scripting.
Assists in greeting patients and helps in maintaining a timely accurate patient flow through the system.
Maintain up-to-date training and reference materials and remain in a state of continuous learning and improvement,
Meet or exceed individual performance criteria.
Strive to meet established departmental goals and achieve desired call center metrics.
Maintain up-to-date training and reference materials and remain in a state of continuous learning and improvement.
Model H3W behaviors.
Performs other duties as assigned based on the changing needs of the organization.