Scheduling Coordinator - Radiology

University of Arkansas System•Little Rock, AR

About The Position

The Scheduling Coordinator works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high risk pre-certifications, develop and implement denial avoidance plans and produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The Scheduling Coordinator is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions.

Requirements

High school graduate or GED
Plus (7) seven years of training and/or experience in business office administration, customer service, or related work, of which three years’ experience is in patient registration, scheduling, or billing in a healthcare environment OR Bachelor's degree plus three years’ experience in patient registration, scheduling, or billing in a healthcare environment.
Must have excellent organizational and interpersonal skills to successfully interact with individuals of diverse backgrounds.
Well-developed decision-making skills required.
Must maintain confidentiality and HIPAA compliance.
Highly motivated and self-directed individual to establish plans of action.
Highly proficient in computer and keyboard skills.

Nice To Haves

Bachelor’s degree
CHAA certification

Responsibilities

Schedules, reschedules, and coordinates appointments using hospital software by performing visit notifications to patients, pre-registration of patients as needed, and inputs and/or updates accurate patient information.
Process walk-ins, create new patient charts, access systems for orders, work patient portal, and maintains tracker board for multiple departments.
Schedules surgeries and/or tests.
Issues school/work excuses, sends out no-show letters, and takes patient photos for Centricity.
Responsible for blocking schedules in PHS as appropriate.
Conducts insurance verification and benefit explanation by running eligibility on patients, and performs ABN completion.
Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals.
Enters benefit and authorization information into PCT.
Obtains OON waiver and coordinates completion of OON waivers.
Maintain initial plan of care (signatures, etc.), and is responsible for inputting daily and monthly statistics and communicating any medical record issues.
Responsible for various maintenance reports, i.e., bogies, work denials, open encounters, laser arc reports, cancelled clinic reports, etc.
Collects and posts payments and issues receipts.
Responsible for reconciliation/management change fund.
Responsible for reconciliation of daily deposit & batch POS dollars, and must complete the deposit agreement.
Counsels patients on any and all related financial information, i.e., hospital discounts and reviewing Medicaid screening.
Monitors patient balances using the matrix payment method.
Responsible for pre-counseling patients regarding the payment expectations for the service.
Completes UB value codes, inputs daily charges, and reconciles charges. (Charge Entry may not be applicable in all areas; some areas utilize e-billing).
Attends required training and/or in-services.
Attends staff meetings and participates in the orientation and/or training of new staff.
Participates in annual educational needs assessment.
Maintains required job skill competencies and completes skill assessment annually.
Completes and maintains documentation of continuing education hours annually.
May perform other duties as assigned.