Radiology Registrar (Per Diem- Saturdays) Jefferson Health Methodist Campus
About The Position
This position involves handling multi-channel interactions in a centralized contact center environment, assisting patients, families, and physicians with scheduling, registration, and financial clearance for patient appointments. The role requires providing excellent service, resolving inquiries, and ensuring efficient connections to care. It also involves interacting with a diverse patient base, ascertaining reasons for calls, and assisting with questions, concerns, or problems with a focus on first call resolution. Adherence to departmental protocols for patient safety and accurate data entry is crucial. The registrar will also assist Imaging technologists in preparing patients for procedures.
Requirements
- Proficient in the use of computers.
- Type 35 wpm.
- Knowledge of medical terminology used by insurance and managed care health plans.
- HS Diploma or equivalent required.
Nice To Haves
- Bilingual skills.
- Knowledge of imaging procedures.
- Previous related experience preferred.
- CPR certification preferred.
Responsibilities
- Handle multi-channel interactions in a centralized contact center environment from patients, families and physicians to schedule, register and financially clear patient appointments.
- Meet every transaction with the utmost service and resolve; providing a patient experience that supports our commitment to efficient and effective connections to care.
- Interact with a diverse patient base to ascertain the reason for the call and assist the caller with their questions, concerns or problems with a focus on first call resolution.
- Demonstrate commitment to service and follow-through.
- Follow departmental protocols to ensure patient safety and accurate data entry.
- Schedule patient appointments, verify scripts, pre-screens and register patient for imaging visits in accordance with established clinical and insurance requirements to improve access and care coordination.
- Assists Imaging technologist in preparing patients for procedures.
- Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, verify demographic information, run medical necessity, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures.
- Coordinate referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services.
- Assure regulatory and compliance requirements following local payor coverage determinations.
- Utilize software system to answer, coordinate, track, and monitor interactions across multiple channels of communication.
- Instructs the patient regarding preparations, pre -screens for radiologic examination using guide sheet posted at reception area.
- Alerts appropriate personnel of each patient's arrival and awaits acknowledgment that message has been received.
- Maintain qualitative and quantitative individual and team performance targets.
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
Benefits
- Medical (including prescription) insurance
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits (access to group rates on insurance and discounts)
- Tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
