Radiology Imaging Support Intermediate

Geisinger

1d • Remote

About The Position

In a 24/7/365 environment, the Radiology Informatics Support Team members provides professional remote and customer-facing technical and operational support and solutions to customers within and outside of Radiology. Services include creation of imaging media, imaging record electronic transfer, electronic health record documentation and review, user technical support, problem documentation and resolution management, ticket routing & management, customer communication, radiology information system (RIS) and picture archiving and communication system (PACS) tier 1 support, project participation, RIS/PACS error resolution and basic archive corrections. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Requirements

• High School Diploma or Equivalent (GED)- (Required)
• Minimum of 3 years-Related work experience (Required)
• Computer Literacy
• Computer Software Industry
• Customer Service
• Interpersonal Communication
• Problem Solving
• Radiology
• Teamwork
• Technical Skills
• Working Independently

Responsibilities

• Assists to train new associates
• Works with Supervisor participating, representing, and implementing department projects
• Manages and promptly fulfills and facilitates imaging discs and electronic image sharing requests
• Communicates with patients and external providers offices
• Complies with all HIPAA guidelines for fulfilling standard, complex, and legal radiology requests
• Excels in programs required for daily workflows and serves as a subject matter expert for Associates
• Utilizes electronic health records to verify and document patient and radiology information
• Utilizes multiple imaging platforms to import and export medical images
• Coordinates with outside facilities to establish relationships for electronic transfers of images
• Serves as a liaison to resolve unread studies
• Works professionally to communicate between patients, providers, radiologists, technologists, and contracted teleradiology
• Collaborates closely with Radiology Information System Analyst team and escalates issues for timely resolution
• Monitors worklists and reports to ensure timely electronic validation of completion of imaging exams; follows up with technologists or radiologists as applicable
• Sends basic level images to contracted teleradiology services for interpretation and monitors for completion of reports
• Ensures strict adherence to established workflow to ensure required turnaround times and work productivity measures are met
• Knowledge of Mediawriter hardware to successfully preform regulatory maintenance as scheduled

Benefits

• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• We encourage an atmosphere of collaboration, cooperation and collegiality.
• We know that a diverse workforce with unique experiences and backgrounds makes our team stronger.
• We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees