Radiology Image Library Associate

Jobologi•Lansdale, PA

About The Position

Our internU team is seeking an Entry Level Radiology Reading Room Associate for our 7:30am - 4pm shift Saturday and Sundays (minimum 6 month commitment) The Radiology Reading Room Associate is a key component to the Radiology Department. They are instrumental in the patient experience and helping the Radiologist maintain a smooth and efficient workflow. In this role, you will work closely with patients, doctors, and other hospital staff, both inside and outside of the hospital system. You will gain experience in numerous healthcare related technologies such as the EHR (Electronic Health Record) System and PACS (Picture Archive and Communication System).

Requirements

Good verbal and communication skills; accurate documentation skills; ability to read and correctly pronounce medical terminology; must have excellent phone etiquette.
Must have good computer skills to understand, navigate, and enter data on multiple IT systems and Radiology-centric systems.
Must be able to multitask and handle acute, stressful and busy periods. Task completion with accuracy is critical.
Ability to work in stressful situations
Ability to function efficiently and professionally with minimum supervision.
Ability to quickly learn new procedures.
Strong computer skills.
Strong customer service skills.
Ability to display compassion and empathy

Nice To Haves

Associates/Bachelors degree in related

Responsibilities

Greet and check-in patients arriving for medical imaging procedures
Take phone calls from patients requesting imaging records
Prepare the requests for pick-up or mail-out
Ensure all forms required for release of medical records are completed before releasing imaging records
Upload medical imaging studies performed at outside healthcare facilities for patients
Create required orders in the EHR system
Triage phone calls to the reading room
Report critical results to appropriate providers
Complete communication within the appropriate SLA (Service Level Agreement)
Document the communication in the appropriate systems
Manage the Follow-up worklist
Contact providers regarding exams that have follow-ups due in the given time frame
Document the communication in the appropriate systems
Track the resolution of the follow-ups
Manage patient worklists for treatment and educational conferences
Load patient images appropriate groups for weekly patient review conferences
Import images and reports from outside healthcare providers
Transfer images and reports to other healthcare providers
Ensure proper documentation is received for release of images and record in patient’s chart
Assist with legal requests
De-identify imaging for research studies
Monitor work queues for failed automated faxes communicating results reports
Contact provider for correct fax number and resend fax
Document communication
Open ticket to have fax number updated
Build positive relationships with colleagues
Coach and/or mentor peers, formally or informally
Assist others in acquiring department specific knowledge, skills, and abilities