Radiology Aide I (SEIU) - Kenmore - Atrius Health

UnitedHealth Group•Boston, MA

11d•$18 - $27•Onsite

About The Position

Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. Position Details: Location: 133 Brookline Avenue, Boston, MA 02215 Department: Radiology Schedule: Full time, 40 hours/weekly, Monday through Friday, 8:30am - 5:00pm As a Radiology Aide I you will deliver excellent customer service and support to patients, clinicians, and technologists, with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the radiology department. You will work to improve radiology clinical and clerical operations through coordination of contact between technologists, patients and referrals outside the unit. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit
Business experience including cash collection and Handling and computer skills
Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience
Familiarity with medical terminology

Nice To Haves

Associate's degree in medical assisting or graduate of certification in medical office administration program (Experience in radiology/imaging department can be substituted for AS or certificate)
Experience in a medical/clinical setting
Experience in a job requiring the ability to multi-task and prioritize activities
Proven solid interpersonal, customer service, time management, computer and organizational skills
Health care business office experience with CPT and ICD coding

Responsibilities

Help manage patient flow, access, and scheduling for technologists to optimize patient appointment availability
Help determine urgency and priority of emergent add on exams
Assist patients with referral processing and communication with other departments. Performs outreach to patients for appropriate follow-up appointments. Determines urgency and priority of patient appointments. Appropriately schedules exams/procedures accordingly
Verifies patient insurance coverage and demographic information and collect co-pays and deductibles from patients who are having imaging exams in accordance with insurance programs
Processes patient requests for copies of images/CD in accordance with Atrius’ standard for release of patient information
Manages the patient flow within the department by adhering to the department check-in process
Monitors referral/work queue reports and provides necessary outreach for all open active referrals. Closes referrals when appropriate
May monitor scheduling requests and schedule appointments requests accordingly.
May assist with the checkout function, and appropriately booking follow up appointments per department guidelines.
Perform image sharing functions including but not limited to: assuring availability of radiographs for medical appointments, coordinating previous imaging acquisition from other institutions and assisting in downloading of CD’s to patients EMR/PACS. Utilizes the Radiology Information System to verify and maintain correct demographic information in PACS
Appropriately tracks internal as well as external facility images that enter and leave the department per department policies
Assists in the communication of results to outside providers by faxing and/or routing per department protocol
Ensures that waiting room is maintained and orderly
Assists with training and orientation of new radiology support staff
Provide back-up coverage for other support staff as needed
Provide Imaging/radiology support staff coverage at various locations within the region as needed
Assists in resolving minor patients concerns and complaints as appropriate