Medical Secretary I (SEIU), Atrius Health

UnitedHealth Group • Boston, MA

22d • $18 - $27

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
As a Medical Secretary I you will provide support within a clinical department with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the clinician. Deliver excellent customer service and strengthen the patient/clinician relationship. Works to improve clinical operations through coordination of contact between team clinicians, patients and referrals outside the unit.

Requirements

• High school education or equivalent experience
• 1+ years of experience in a clinical or customer service setting (a bachelor’s degree may be substituted for experience)
• Computer experience required with the ability to use word processing and spreadsheet programs
• Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience

Nice To Haves

• Demonstrated excellent problem-solving, multi-tasking, technology-literate skill sets can at times be substituted for medical assistant certification or work experience
• Demonstrated attention to detail and problem-solving skills
• Demonstrated ability to communicate in a professional and appropriate manner
• Demonstrated solid interpersonal, customer service, time management, and organizational skills

Responsibilities

• Assists patients with referral processing and communication with other departments
• Actively involved in MyHealth enrollment by encouraging patients to sign up to MyHealth Online
• Answers telephones following emergency and department protocols and expediting patient questions. Books same day appointments and relays messages as appropriate. Books MyHealth appointment requests
• Run reports from automated appointment confirmation system. Confirms appointments and follows through on cancellations. Reconciles system information with the electronic medical record as needed
• Sorts and distributes clinician mail (may be paper or electronic)
• Completes paperwork to obtain information from outside doctors, hospitals, health or social service agencies, and insurance agencies
• Follows meaningful use guidelines to verify and update patient medical information in the electronic medical record, such as confirming demographic information, medications, allergies and chief medical complaints, and ensuring the EMR patient data is accurate and up-to-date
• May assist with the checkout function, including distributing the After Visit Summary (AVS) and appropriately booking follow up appointments per department guidelines
• Provides compassionate front-line customer service and actively works to resolve patient concerns
• In a specialty department, makes outreach to patients regarding referrals, scheduling appointments, processing paperwork, and obtaining authorization numbers. Participates in care improvement activities as appropriate, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs)
• Assists with basic data collection activities for statistical reports or required studies. Ensures data is properly collected and accurate. Participates in special projects and ongoing programs unique to the department
• May generate standard correspondence such as letters regarding normal test results or missed appointments
• May be involved in rollout and implementation of upgrades to the electronic medical record
• May assist with orienting new staff. Provides back-up coverage for other support staff as necessary
• May develop and monitor provider appointment templates

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED