About The Position

Position Summary: The Radiology Access Specialist acts as first line of insurance for patient safety to minimize exposure and risk. The position serves a critical role in insuring patient orders for imaging exams and procedures are in compliance with regulatory requirements including appropriate use documentation/criteria and prior authorization. This position provides complex scheduling services for all Diagnostic Imaging exams and procedures while demonstrating exceptional customer services and critical thinking skills.

Requirements

  • High School Diploma or Equivalent
  • 2 years customer service experience
  • 1 year medical office experience
  • Ability to work varied shifts
  • Self-directed, completes assignments accurately, thoroughly and with minimal oversight
  • Computer applications, MS Office, EMR, internet applications and standard office equipment
  • Strong interpersonal, verbal and written communication skills
  • Ability to work in a busy and stressful environment
  • Exercises tact, discretion, sensitivity and maintains confidentiality
  • This role requires regular and sustained attendance.
  • The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
  • On-call work may be required to respond promptly to organizational, patient, or employee needs.

Nice To Haves

  • Associates Degree

Responsibilities

  • Prepares patients with pre-examination information & materials including administration of contrast media
  • Communicates professionally with medical and Radiology staff to ensure quality care.
  • Ability to triage when necessary
  • Coordinates complex appointment schedules and patient management for exams and procedures
  • Provides quality customer service
  • Participate in the implementation, monitoring, and improvement of the hospital quality indicators
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