Radio Dispatcher

Transdev • Chula Vista, CA

30d • $23 - $30

About The Position

Transdev in Chula Vista, CA is hiring a Radio Dispatcher. The Radio Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: $22.97- $30.25 (ATU Collective Bargaining Agreement Pay scale) Starting pay $22.97 with progression to $30.25 over 3 years. Benefits include: Vacation: up to 20 days based on years of service Paid Sick Leave: 7 days Holidays: 7 days Full time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays. Benefits may vary depending on location/Union policy. The above represents the CBA for ATU for Road Supervisor/Dispatcher for Chula Vista, CA.

Requirements

• High School Diploma or GED; Technical Degree preferred.
• Must be the age of 21 or older
• 1+ years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Must be able to work shifts or flexible work schedules as needed.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Nice To Haves

• Technical Degree preferred.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Clears radio of all traffic; obtains important information from Coach Operators concerning direction, location and problem
• Relays information to supervisors and other services if needed (emergency and police)
• Relays route change and delay information if needed and assigns new buses
• Documents and reviews the Radio System and/or log and assures that the situation has been managed until completion
• Other duties as required.

Benefits

• Vacation: up to 20 days based on years of service
• Paid Sick Leave: 7 days
• Holidays: 7 days
• medical, dental & vision after 90 calendar days of employment for full-time employees
• life insurance
• 401k retirement benefits
• company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees