Radio And Wireless Device Engineer

City of Aurora-posted 12 days ago
$28 - $44/Yr
Full-time • Mid Level
Aurora, CO
1,001-5,000 employees
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This position is part of a highly experienced and skilled team of great individuals that are responsible for the support and maintenance of a multi-site P25 digital radio communications system and all associated infrastructure as well as supporting and maintaining mobile data computers for police and fire. The team supports the City of Aurora, 911 Dispatch Center, and other public safety entities radio needs. This position is hands-on, with responsibilities that include installing, troubleshooting, and maintaining radio systems including, but not limited to, two-way portable and mobile radios, 911 dispatch consoles, in-building amplifiers, and fire apparatus radio intercom systems. This position is expected to perform analysis, upgrades, modifications, maintenance, and repair work. A typical day may include repairing equipment in the radio shop, troubleshooting equipment in the 911 dispatch center, or traveling to a local fire station to troubleshoot equipment.

  • Install, maintain, and repair radio units for Police, Fire, general City, and outside agencies; repair and maintain various public safety electronic devices such as Police and Fire Helmet communication systems, license plate reader hardware, medical vaults, and mobile computers using wireless cellular technology.
  • Travel to customer locations to fulfill SLA Annual Radio alignment program; record and maintain information on tested and serviced equipment
  • Assist installers with equipment installations and troubleshooting
  • Contact vendors and complete work in compliance with vender specifications and standards
  • Interface with other agencies staff to ensure the seamless interoperable communications of the wireless P25 Land Mobile Radio systems in the greater Denver area.
  • The selected candidate must ensure that safety practices are being followed at all times, maintain and preserve company owned equipment and ensure it is kept in good repair at all times.
  • The selected candidate may be required to train new employees in the correct system alignment and test procedures when required
  • Troubleshoots microwave equipment and links.
  • Performs preventive maintenance checks on radio system mobile and portable radios.
  • Performs necessary system and/or equipment repairs where feasible or will make arrangements for the necessary repairs.
  • Performs site equipment installation, test, removal, and disposal.
  • Performs hardware, firmware, and software maintenance on radios and associated infrastructure.
  • Responds to and evaluates communications problems.
  • Provides maintenance support in the implementation of new radio technology
  • Track, manage and resolve work tickets, utilize established ticketing system
  • Performs data collection, entry, and reporting using computer applications programs.
  • Ability to work in office and field environment and under pressure.
  • Performs additional duties as assigned.
  • Associate degree from an accredited college or university in a Technology field such as Electronics, Communications, Information, or related Technology field (or any combination of education, training, and experience equivalent to a two-year course of study in electronics, communications, information, or related technology field)
  • Three plus years of experience in the installation and/or maintenance in at least one of the following: network management, server options, routing protocols, microwave, fiber-optic, and/or electronic communications systems.
  • Aviat microwave training and experience.
  • Operations and activities of a radio communication services department, FCC (Federal Communications Commission) principles and guidelines concerning telecommunications, and radio communications system installation and maintenance.
  • Operational characteristics of a variety of communications devices and equipment, such as wireless communications, digital/analog microwave systems, trunked radio systems, conventional and computer-aided dispatch systems, mobile data terminals, and antenna/tower systems.
  • Principles and practices of emergency dispatch operations and electrical wiring and mounting communications equipment.
  • Specialized computer applications such as CPS (Customer Programming Software), Netmotion, Versaterm, Sierra Wireless AMM, Cradlepoint Netcloud, and Provisioning Manager and tuning to test and troubleshoot assigned communications equipment.
  • Practices, procedures, materials, and equipment used in the installation, calibration, maintenance, and repair of radio communications equipment.
  • Digital Communications System Analyzers such as Aero flex 3920B and LMR Master Land Mobile Radio Modulation Analyzer S412E.
  • APCO-25 Digital Radio Communications Protocol, ASTRO25 2021.1 M3 with dynamic system resilience (DSR).
  • Image and maintain mobile computers installed in Public Safety vehicles.
  • Manage and deploy mobile devices using mobile device management platform such as Air Watch or Microsoft Intune.
  • Stay abreast of new trends and innovations in the field of communications technology
  • Use a variety of electronic test equipment and diagnostic instruments to perform radio communications equipment repairs, calibration, and maintenance work.
  • Follow and execute documented and approved policies, processes, and procedures.
  • Show initiative and act independently to resolve tickets, manage multiple priorities, and follow through on projects/tasks to completion; work independently using all available resources to resolve tickets and ensure service delivery.
  • Communicate progress, status, and issues, clearly and concisely, verbally and in writing, with customers, management, and technical support.
  • Handle difficult situations and customers.
  • Operate in an ITSM, specifically ITIL (Information Technology Infrastructure Library) based, environment.
  • Valid Colorado Driver's License.
  • Providing technical hardware and software support to Local Area Network (LAN), Wide Area Network (WAN), servers, and/or personal computers (PC) in a professional work environment.
  • Possess P25 Digital Trunked Radio certifications from multiple manufacturers such as Motorola, Kenwood, Tait, Harris, and E.F. Johnson.
  • Possession of an FCC General Radiotelephone Operator License (GROL).
  • Make a difference in the lives of real people every day
  • Diverse community
  • Competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • Light rail station minutes away
  • On-site fitness center and overall employee well-being programs
  • Internal educational programs to assist with career advancement
  • Access to innovation workspaces
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