Radiation Oncology Clinical Office Assistant

American Addiction Centers•Milwaukee, WI

1d•Onsite

About The Position

This position is for a Radiation Oncology Clinical Office Assistant at Aurora St. Lukes Medical Center, which is part of Advocate Health. It is a part-time role, requiring 20 hours per week, with benefits, scheduled Monday through Friday from 7:30 AM to 4 PM. The assistant will be responsible for a variety of administrative and clerical support duties, including greeting patients and visitors, collecting insurance co-payments, scheduling and maintaining appointments, coordinating administrative aspects of meetings, managing patient records, handling telephone calls, generating reports, and operating office equipment. Advocate Health is the third-largest nonprofit, integrated health system in the United States, formed from the combination of Advocate Aurora Health and Atrium Health. It operates under the names Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin. Advocate Health is recognized as a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, the system serves nearly 6 million patients, is involved in numerous clinical trials and research studies, and employs 155,000 teammates across 69 hospitals and over 1,000 care locations. The organization is committed to providing equitable care and contributes over $6 billion in annual community benefits.

Requirements

High School Graduate.
Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.
Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
Strong organizational skills and attention to detail.
Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
Ability to operate standard office equipment.

Responsibilities

Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
Schedules and maintains calendar of appointments, meetings, and travel.
Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
Schedules patients and enters information into the computer system.
Coordinates patient appointments with other areas or physician offices as needed.
Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
Assembles, copies, and releases patient medical records.
Works with Medical Records Department regarding requests for notes/additional information.
Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
Opens, sorts, and distributes mail and department documents efficiently.
Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
May process billing/reimbursement forms and other department records.
Maintains logs and reports; performs simple calculations as needed.
Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program