ESSENTIAL JOB DUTIES AND RESPONSIBILITIES (This is not an exhaustive list of all duties/responsibilities. Other duties may be assigned) Provide direct administrative supervision, coaching and performance feedback to Residential Associates (RAs), Medical Associates (MAs), and relief staff. Observe resident interactions, documentation practices and adherence to house rules. Deliver timely, constructive feedback to subordinates. Conduct onboarding, ongoing training and competency checks for subordinates on crisis de-escalation, trauma-informed care, medication pass, infection control, and safety protocols. Provide individual and group supervision every 30 days for RAs and MAs. Maintain clear, professional communication channels across all shifts. Draft, post, and continually adjust 24/7 staff schedule to ensure adequate coverage, approving PTO and arranging call-in replacements as needed. Oversee shift reports, incident logs, shift duties, medication administration records (MARs); verify accuracy and timeliness. Monitor resident census and bed status, bed changes, and engagement in safety protocols. Track key performance indicators (e.g. occupancy, completion rates, incident trends) and prepare monthly summaries for leadership. Serve as first-line resource for on-shift questions, participate in on-call rotation as assigned. Lead facility safety inspections, emergency drills, and quality improvement initiatives.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
251-500 employees