R&D IT Specialist

The Chemours•Newark, NJ

10d

About The Position

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world. CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry. Chemours is seeking an R&D IT Specialist to join our team at the Chemours Discovery Hub , our flagship R&D facility. This highly visible role supports a diverse range of technologies and projects critical to innovation and research. You will partner with scientists, engineers, and business teams to deliver IT solutions that enable cutting-edge research and development. The scope and responsibilities of this role include, but are not limited to, the following

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field.
3+ years of direct IT support experience in a corporate or technical environment.
Strong technical skills in supporting desktop/PC hardware, peripherals, and Office 365 Suite.
Proficiency with Microsoft Operating Systems (Windows XP, 7, 10, 11).
Excellent customer service, communication, and collaboration skills.
Ability to diagnose and resolve complex technical issues across multiple IT domains (Security, Infrastructure, Applications).

Nice To Haves

Experience designing and implementing networked IT services in R&D or industrial environments.
Familiarity with Agilent instrumentation and software.
Working knowledge of Linux distributions (CentOS, AlmaLinux).
Prior experience in a fast-paced R&D environment.
Background in customer service or user experience-focused role s .

Responsibilities

Provide technical support for standard Windows 11 end-user computing devices and peripherals.
Manage and troubleshoot Microsoft Teams Rooms, Live Events, and Townhall setups.
Adhere to established End User IT Support procedures, global policies, and process workflows across all support areas.
Deliver support for non-standard and legacy PC environments, including Windows XP, 7, and 10.
Demonstrate a foundational understanding of networks, networking protocols, and firewall configurations.
Collaborate with laboratory and business teams to implement technology solutions that enable emerging technologies and R&D initiatives.
Serve as a customer advocate, ensuring user needs are understood, addressed, and resolved to satisfaction.