Quotes & Order Entry Specialist

Wabtec•Chicago, IL

21h•$24 - $27

About The Position

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Who will you be working with? To manage both simple and complex orders from inquiry to booking within the Central Hub of the Customer Service Center of Excellence. How will you make a difference? Owns day to day responsibility for dispositioning any web-based inquiries received via www.wabteccorp.com , www.wabtec.com , the Customer Web Center (CWC) or other channel

Requirements

Experience with ERP systems such as Oracle or SAP.
Experience with Customer Service or Inside Sales
Demonstrate an understanding of customers’ expectations and commitment to quality of continuous service.
Ability to work on own initiative as well as part of a team.
Excellent communications skills both written and oral, with the ability to communicate at all levels.
Excellent written and verbal English and local language skills
Manage time effectively and prioritize work to meet deadlines.
Accustomed to working unsupervised and under pressure, dealing with conflicting demands.
Willingness to undertake the many varied duties vital to this position and keen to adopt new challenges.

Nice To Haves

Computer proficiency
Process mindset
Oracle experience
Undergraduate degree

Responsibilities

Responsible for responding to and documenting spot quotations via Oracle
Quote requests must be documented in Oracle
Responsible for manual entry of orders received via email, fax or phone
Entry may be required in either Oracle - "Edison" or Oracle - "Westinghouse" instances
Responsible for solving or driving timely resolution of order errors (VEOS or other)
Responsible for providing accurate Sales Order Acknowledgements directly to customers
Provide backup support for Warranty order entry as needed.
Work with Comm Ops team for successful ITO to OTR handoff of LTPA orders, Program orders or other special deals ensuring delivery schedule and customer expectations are viable.
To comply with Wabtec Corporate & local Environment, Health & Safety requirements at all times.
Professionally represent Wabtec at all times, but especially during all customer communications.
Contribute to creation of an Inside Sales team strategy, planning and training program.
Actively contribute to all continuous process improvement efforts within the Customer Service COE.
Document retention consistent with Wabtec Corporate policy.
You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.