Quicklane Advisor

Village Ford • Dearborn, MI

44d

About The Position

Quick Lane Advisor — Be the First Point of Contact for Fast, Friendly Service Location: Village Ford – Dearborn, MI Schedule: Full-Time Pay: $37,00 - $45,000/year (based on experience) Perks: Village Ford Benefits Package, fast-paced environment, and customer-facing growth opportunities What You’ll Be Doing: We’re looking for a Quick Lane Advisor who’s part people-person, part car-care pro. You’ll be the first person customers see when they pull into the Quick Lane — answering questions, recommending services, and keeping everything moving smoothly from drop-off to pickup. If you’re great with customers, confident in your automotive knowledge, and love staying busy, you’ll thrive in this role. You’ll work closely with service techs and play a big part in keeping vehicles — and customers — happy. Why This Role Matters: You’re not just checking boxes — you’re the voice of our service department. You’ll build trust with customers, make their experience seamless, and help them take care of one of their biggest investments: their vehicle. Think you’ve got what it takes? Let’s get your career in gear. Apply now and bring your energy and know-how to a team that truly values both.

Requirements

• Have experience as a service advisor, auto tech, or similar role
• Know your way around basic vehicle maintenance and repairs
• Stay cool under pressure and thrive in a fast-paced environment
• Communicate clearly and professionally
• Are tech-savvy and comfortable with dealership management systems
• Have a valid driver’s license and a clean driving record
• Are motivated, detail-oriented, and always looking to help

Responsibilities

• Welcoming customers and listening to their service needs
• Recommending maintenance and explaining repair procedures clearly
• Writing up repair orders and working closely with techs
• Keeping customers updated on timing and progress
• Promoting additional services based on real vehicle needs
• Processing payments and maintaining accurate records
• Providing top-notch, friendly service from start to finish
• Following dealership policies and keeping safety a priority

Benefits

• Solid pay and performance recognition
• Full benefits package: Medical, Dental, Vision, 401(k), PTO, long and short-term disability, accident, critical illness, pet insurance, identity theft protection, and paid holidays.
• Career growth and mentorship from experienced team members
• A tight-knit team that supports and values your expertise

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed