Quickbooks Specialist

Neighborly®•Irving, TX

42d•Remote

About The Position

Quickbooks Specialist Are you looking for a place where you can bring your experience in providing support to operations teams as well as lead and manage the rollout and implementation efforts for Quickbooks? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Quickbooks Specialist on the Zorware team, a typical day for you will include: Handle all incoming inquiries from franchise brands or franchise owners regarding QuickBooks/Qvinci Provide basic information regarding the QuickBooks Online for account creation, onboarding, and forensic analysis Responsible for Neighborly operational collaboration related to Qvinci for franchise brands/franchise owners Troubleshoot and resolve issues and concerns Write standard operating procedures, recording videos, and write technical documentation for internal and external training purposes Work closely with the franchise brands for streamlined communication, collaboration and initiatives that maximize franchisee engagement and satisfaction Handle multiple projects simultaneously Meet critical deadlines, handling all aspects of the franchisee experience in a timely manner Ability to take technical features and benefits of Qvinci and effectively communicate to franchise brands/franchisees Bring your skills and be inspired to achieve success. (Required Qualifications) Experience: 2-3 years of proven work experience with QuickBooks is required Customer Service Skills: Ability to handle multiple projects and demonstrate strong project management skills Ability to prioritize and multitask Positive and professional demeanor and presentation Excellent written and verbal communication skills Ability to handle stressful situations, operate in a consultative manner with clients/business partners and empowered as a problem solver Show an eagerness and willingness to work with and learn new technology Service-oriented attitude Detail-oriented and highly organized Patience Active listening Problem solving Excellent written and verbal communication skills Strong analytical skills Education: High School Diploma or equivalent; Associate or Bachelor’s degree in Accounting or related field preferred Schedule / in-office requirements: This role is open to fully remote if you're not based in DFW or Waco, Tx. Bring your goals and be enabled to reach them. Competitive Pay: Commensurate with experience Schedule: Full-time, Monday – Friday, 8 AM – 5 PM local time zone Benefits: Check out our benefits offerings here: Neighborly Benefits Financial Benefits: Equity and bonus opportunities Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self. Not the right opportunity for you? Share this job with a friend and follow us on LinkedIn for future opportunity updates. Brand: ZOR Zorware Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 30 consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties. Over 30 years later, 4,500 franchise owners in nine countries all over the globe now represent our service-based franchise company. Neighborly’s Family of Home Service Brands: Neighborly Aire Serv Dryer Vent Wizard Five Star Painting Glass Doctor HouseMaster Molly Maid Mosquito Joe Mr. Appliance Mr. Electric Mr. Handyman Mr. Rooter Plumbing Portland Glass Precision Door Service Rainbow Restoration Real Property Management ShelfGenie The Grounds Guys Window Genie ProTect Painters

Requirements

2-3 years of proven work experience with QuickBooks is required
Ability to handle multiple projects and demonstrate strong project management skills
Ability to prioritize and multitask
Positive and professional demeanor and presentation
Excellent written and verbal communication skills
Ability to handle stressful situations, operate in a consultative manner with clients/business partners and empowered as a problem solver
Show an eagerness and willingness to work with and learn new technology
Service-oriented attitude
Detail-oriented and highly organized
Patience
Active listening
Problem solving
Excellent written and verbal communication skills
Strong analytical skills
High School Diploma or equivalent
Associate or Bachelor’s degree in Accounting or related field preferred

Responsibilities

Handle all incoming inquiries from franchise brands or franchise owners regarding QuickBooks/Qvinci
Provide basic information regarding the QuickBooks Online for account creation, onboarding, and forensic analysis
Responsible for Neighborly operational collaboration related to Qvinci for franchise brands/franchise owners
Troubleshoot and resolve issues and concerns
Write standard operating procedures, recording videos, and write technical documentation for internal and external training purposes
Work closely with the franchise brands for streamlined communication, collaboration and initiatives that maximize franchisee engagement and satisfaction
Handle multiple projects simultaneously
Meet critical deadlines, handling all aspects of the franchisee experience in a timely manner
Ability to take technical features and benefits of Qvinci and effectively communicate to franchise brands/franchisees