Quick Lane Advisor

Greg Hubler Automotive•Muncie, IN

About The Position

Greg Hubler Automotive is all settled in here in Muncie and couldn't be happier to serve this community! All three of our rooftops (Ford, Hyundai and Quick lane) are thriving. We are growing and always looking for great people who want to build their career with us. We are looking for a confident, experienced QUICK LANE ADVISOR to help us drive all of our Quick Lane business. Our Quick Lane facility is nestled right between our Ford and Hyundai dealerships. We offer brake jobs, oil changes, alignments, tire and battery replacement, light suspension work. If you are working at an Oil Change shop or Light Repair shop and want more opportunity to grow and thrive, this would be a perfect fit. At Greg Hubler Automotive, we equip you with all the necessary tools to do your job. We have spared no expense with a beautiful waiting area designed to bring guests in for their service needs. And we do it professionally and efficiently! And our team is fabulous!!! if you are eager to learn, results-oriented and thrive in a fun, customer focused, team environment. Our industry leading pay plan and benefits sets us apart. We are investing in YOU! The career growth among our team members are what we strive for. You will control your own destiny! Our loyal customers come back to us time and time again throughout their lives; creating customers for life and repeat business cycles.

Requirements

High School Diploma or GED Equivalent
Maintain a clean driving record & valid driver’s license
Excellent communication skills
Strong organizational skills with an attention to detail
Ability to multitask
Ability to work as a team
Basic computer skills
Ability to work in a fast paced atmosphere
Passion for sales and customer satisfaction
Ability to generate and/or build a loyal client base

Responsibilities

Provide an exceptional guest experience
Greet the guest at their car
Utilize All Service Lane Tools
Preform a vehicle walk around with the guest, looking for obvious damage, lighting concerns, tire wear and windshield wiper wear.
Obtain guest and vehicle information accurately and enter into the DMS (name, phone, email, address, vin and mileage)
Clearly report all vehicle symptoms as described by the guest cataloging concerns (writing the repair order)
Verify warranty and service contract coverage by examining vehicle records explaining provisions and exclusions.
Determine and recommend(sell) needed maintenance based on age, mileage, and vehicle history
Establish the best form of communication to reach the guest (phone, text, or email)
Obtain guest signature for initial approvals and permissions
Prepare complete and accurate estimates for the guest based on technician recommendations, part prices, labor cost, supplies and taxes
Monitor the progress of guest vehicles in the shop and update the guest throughout the day via email, text or phone
Establish long term relationship with guest
Verify final invoices and reviews all charges with guest (active delivery)
Ensure quality guest surveys to the manufacturer
Establish guest follow up plans