Quality Virtual Support II

Caliber Collision•Lewisville, TX

5d•Remote

About The Position

Service Center CSCS TX Essential Job Duties: · Write customer-pay estimates virtually using CCCOne based on customer-submitted photos · Accurately assess damage and determine appropriate repair procedures · Ensure all estimates align with Caliber Collision standards and meet customer expectations · Prepare and send completed estimates to customers via CCCOne · Contact customers by phone after completing their estimate to review key details, answer questions, and guide them toward scheduling their repair at a nearby Caliber Collision location · Communicate with internal teams to clarify estimate details or escalate issues as needed · Maintain accurate records by updating internal tracking systems and communication platforms to ensure visibility and continuity across teams · Comply with all Caliber safety policies, procedures, and quality standards · Perform other duties as assigned --- Skill/Requirements · 3 years’ experience writing collision repair estimates, preferably using CCCOne · Strong knowledge of vehicle repair procedures and damage analysis · Ability to work independently in a fast-paced, virtual environment · Professional phone communication skills with the ability to clearly explain estimate details and confidently guide customers toward scheduling their repair · Excellent written and verbal communication skills for both internal and external interactions · Detail-oriented with strong organizational and time-management skills · Comfortable navigating multiple digital platforms and updating internal tracking systems · High level of integrity, accountability, and commitment to customer satisfaction · Ability to adapt to workflow changes and take initiative as business needs evolve About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact [email protected].

Requirements

3 years’ experience writing collision repair estimates, preferably using CCCOne
Strong knowledge of vehicle repair procedures and damage analysis
Ability to work independently in a fast-paced, virtual environment
Professional phone communication skills with the ability to clearly explain estimate details and confidently guide customers toward scheduling their repair
Excellent written and verbal communication skills for both internal and external interactions
Detail-oriented with strong organizational and time-management skills
Comfortable navigating multiple digital platforms and updating internal tracking systems
High level of integrity, accountability, and commitment to customer satisfaction
Ability to adapt to workflow changes and take initiative as business needs evolve

Responsibilities

Write customer-pay estimates virtually using CCCOne based on customer-submitted photos
Accurately assess damage and determine appropriate repair procedures
Ensure all estimates align with Caliber Collision standards and meet customer expectations
Prepare and send completed estimates to customers via CCCOne
Contact customers by phone after completing their estimate to review key details, answer questions, and guide them toward scheduling their repair at a nearby Caliber Collision location
Communicate with internal teams to clarify estimate details or escalate issues as needed
Maintain accurate records by updating internal tracking systems and communication platforms to ensure visibility and continuity across teams
Comply with all Caliber safety policies, procedures, and quality standards
Perform other duties as assigned

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