Quality Trainer I

Centene Corporation

23h•Remote

About The Position

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Responsible for developing and conducting a variety of training and/or auditing tools for quality programs, member experience initiatives, and operational processes. The Quality Trainer I is remote. Candidates will be considered nationally.

Requirements

Bachelor's degree in related field or equivalent experience.
2+ years of training, instructional design or related learning experience, preferably in a managed care or healthcare environment.

Nice To Haves

2+ years of learning and development experience including content development and the ability to simplify complex topics
Prior experience mentoring peers or supporting onboarding of new team members
Familiarity with quality programs (CAHPS, HEDIS, HOS) and related regulatory concepts
Excellent communication, facilitation and writing skills

Responsibilities

Conduct training needs analyses to determine specific training needs for the Quality department staff.
Identify, select, and develop appropriate training programs, including the selection or design of appropriate training aids.
Evaluate effectiveness of training programs, including cost and benefit analyses.
Research, analyze and recommend external training programs.
Maintain records of training activities and employee progress.
Assist in auditing work performed by staff and present findings and recommendations for areas of improvement to management.
Assist with revisions to policy and procedures and/or work process development.
Perform other duties as assigned.
Comply with all policies and standards.