Quality Tech - DME

Medline Industries, LP•Mundelein, IL

26d•$23 - $34

About The Position

Job Summary Accountable for customer complaint investigations and outcomes. Coordinate servicing, issues replacements or credits to customer. Job Description MAJOR RESPONSIBILITIES: Log, investigate, and close complaints in the complaint system in a timely manner following established complaint handling procedures and ensuring adherence to Medline’s standards and regulatory requirements Conduct thorough product investigations with guidance using techniques such as sample performance testing, image evaluation, historical data analysis, trend review, production/inspection record review, vendor correspondence, and other relevant methods Analyze investigation findings to identify root cause and trends, draft clear and concise investigation summaries based on results Process complaint resolutions, including drafting closing responses to complainants, issuing credits/replacements, making recommendations, and coordinating servicing needs Support divisional QA, product management, and other stakeholders by providing assistance on quality activities related to product complaints for supported divisions. MINIMUM REQUIREMENTS Education & Work Experience: High School Diploma/Equivalent and 1+ year of experience in Quality, preferably within the Medical Device or Pharma Industry OR Bachelor’s degree in relevant field Knowledge / Skills / Abilities: Experience in providing customer service to both internal and external stakeholders Skilled in cross-functional collaboration, managing concurrent tasks with competing priorities, and meeting critical deadlines Strong analytical and problem-solving abilities with attention to detail Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) PREFERRED REQUIREMENTS: 2+ years of experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving. Experience with SAP or similar complaint investigation software Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $23.25 - $33.75 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time. If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.

Requirements

High School Diploma/Equivalent and 1+ year of experience in Quality, preferably within the Medical Device or Pharma Industry OR Bachelor’s degree in relevant field
Experience in providing customer service to both internal and external stakeholders
Skilled in cross-functional collaboration, managing concurrent tasks with competing priorities, and meeting critical deadlines
Strong analytical and problem-solving abilities with attention to detail
Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)

Nice To Haves

2+ years of experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving.
Experience with SAP or similar complaint investigation software

Responsibilities

Log, investigate, and close complaints in the complaint system in a timely manner following established complaint handling procedures and ensuring adherence to Medline’s standards and regulatory requirements
Conduct thorough product investigations with guidance using techniques such as sample performance testing, image evaluation, historical data analysis, trend review, production/inspection record review, vendor correspondence, and other relevant methods
Analyze investigation findings to identify root cause and trends, draft clear and concise investigation summaries based on results
Process complaint resolutions, including drafting closing responses to complainants, issuing credits/replacements, making recommendations, and coordinating servicing needs
Support divisional QA, product management, and other stakeholders by providing assistance on quality activities related to product complaints for supported divisions.