Quality Systems Manager

Okanogan County Public Hospital District #3 • Omak, WA

42d • $75,000 - $90,000 • Onsite

About The Position

Position Summary The Quality Systems Manager is responsible for managing and continuously improving the organization’s Quality Management System (QMS) to ensure consistent compliance with regulatory requirements, internal policies, and industry standards. This role serves as the operational lead for quality activities, including audits, process improvement initiatives, and data reporting. The Quality Systems Manager collaborates closely with department leaders, union supervisors, and frontline staff to sustain a culture of quality, safety, and continuous improvement. The position provides technical leadership, oversight, and training to ensure that all services and operations meet organizational standards and regulatory expectations.

Requirements

• Quality Management, Healthcare Administration, Industrial Engineering, or a related field required.
• Approximately five years of progressive experience in quality systems, process improvement, or compliance, or an equivalent blend of training and hands-on leadership experience in a regulated or process-driven setting.
• In-depth understanding of quality assurance principles, process improvement methods (Lean, Six Sigma, etc.), and compliance frameworks.
• Strong analytical, organizational, and communication skills.
• Ability to lead and influence cross-functional teams.
• Experienced in collecting, analyzing, and presenting quality data using a variety of reporting and analytic tools.
• Demonstrated ability to work collaboratively across all levels of the organization, including unionized teams.

Nice To Haves

• Experience in a unionized setting strongly preferred.
• Demonstrated success implementing or managing a Quality Management System.

Responsibilities

• Maintain and enhance the organization’s QMS, including document control, CAPA (Corrective and Preventive Actions), internal audits, and performance metrics.
• Monitor compliance with internal policies and applicable regulatory and accreditation standards.
• Ensure quality documentation is accurate, current, and accessible.
• Coordinate periodic management reviews of QMS performance.
• Plan and conduct internal audits across departments to verify adherence to established procedures and compliance requirements.
• Prepare reports summarizing audit findings, corrective actions, and follow-up outcomes.
• Track and report quality trends, indicators, and performance metrics to the Director of Risk, Compliance & Quality Oversight.
• Lead and support continuous improvement initiatives, including process standardization, workflow redesign, and staff engagement in problem-solving.
• Facilitate root cause analysis and develop sustainable solutions for recurring issues.
• Partner with operations and union leaders to integrate quality improvement efforts into daily practice.
• Provide quality system training, coaching, and technical support to managers, supervisors, and staff.
• Collaborate with Learning & Development or Education teams to incorporate quality principles into employee orientation and ongoing education.
• Promote a proactive culture of safety, compliance, and accountability throughout the organization.
• Collect, analyze, and present quality data to leadership and committees as directed.
• Support risk management and compliance activities through data sharing and coordination with the Director.
• Participate in multidisciplinary committees and projects to align quality and compliance initiatives.
• Supporting organizational survey readiness and accreditation activities, including preparation for regulatory or external audits.
• Assisting in the review, revision, and implementation of organizational policies and procedures to ensure ongoing compliance and alignment with best practices.
• Participating in risk assessment and mitigation initiatives in coordination with the Risk and Compliance teams.
• Providing input and support for safety, performance improvement, and compliance committees as directed.
• Accessing Protected Health Information (PHI) as needed to promote high-quality care and protect the public’s health and well-being.

Benefits

• Mid-Valley Hospital offers a benefit package. This includes accrued vacation time in the amount of .09615 vacation hours per hour worked.
• Accrued sick leave at an accrual of .04615 per hour, Life insurance and a profit-sharing plan.
• We also offer medical, dental and vision insurance plans.
• Employees can enroll in a 403(b) deferred compensation plan and/or a 457 deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees