Manager, Quality Systems

Penske Careers•Reading, PA

11d

About The Position

This role’s primary focus is to manage and facilitate the development, deployment, and sustainment of the EAC Program (Eliminate, Automate, Centralize) and Penske Logistics Quality System (PQS), working closely with Enabling Group and Product Line Operations Leadership. The positive impacts that this creates includes: • Giving back time for our front-line, mid-level and administrative workforce operating in the Field to increase work-life balance and reinvest into value-added activities. • Increasing both bottom-up (tactical) and top down (strategic) continuous improvement and innovation. • Increasing process consistency and customer service quality through use of a Lean Quality Management System, to achieve and sustain results to targets. • Communicating and standardizing best practices related to Quality and Lean tools across Penske Operational Locations and Customers. • Developing Associates, at all organization levels, in Lean and Continuous Improvement through training and coaching. • Increasing Penske’s value proposition and competitive advantage for current customers and sales prospects. • Continuously Improving on Penske and Customer KPIs such as Cost, Productivity, Quality, Delivery, Safety, Compliance and Associate Engagement.

Responsibilities

Leading internal and customer facing Strategic Value Stream Mapping (VSM) initiatives. This includes operational process observations, Penske Associate, Leadership, Customer interviews (VOC) and gathering and completing KPI and data analysis.
Leading and facilitating a one day or multi day VSM workshop with executive and technical stakeholders (both customer and internal) to understand the current state of the service processes and data analysis and then identify and prioritize continuous improvement and innovation opportunities.
Developing and project managing a one to two year-long Continuous Improvement Roadmap (Action Plan) which strategically transforms the customer and Penske service processes to a desired state, leading to a new higher level of performance and innovation.
Providing a “Train the Trainer” Kaizen course to Supervisors and supporting them in training their individual contributor Associates (drivers, warehouse, load planners, administrative, etc).
Supporting Locations in setting up the Kaizen+ Program including forming a Kaizen Committee, creating a Communication Board and utilizing the Kaizen Idea tracking Information System for documentation, approval, status tracking and reporting. Managing and coaching the Locations on an ongoing basis to sustain and increase Kaizen performance.
Provide a 1 day Lean Training Course to Operations Supervisors, Managers and technical staff on foundational Lean Process Consistency and Process Improvement. Complete a Lean Site Audit and document current state in comparison to best practice standards on a Scorecard.
Work with the Operations teams to develop and deploy a Continuous Improvement Roadmap to implement the Lean and Quality tools and practices necessary to achieve a Penske Lean Site Certification, indicating a very high degree of performance to the best practice standards.
Provide a 1 day Lean training to leadership nominated high performing Supervisors, on intermediate to advanced Kaizen / Continuous Improvement tools. Coach and mentor Supervisors through the selection, planning, completion and presentation of a Kaizen Project. Facilitate the Project Presentations and Awards event with Operations leadership.
Leverage the PQS Lean and Quality toolbox and methods to lead, project manage, facilitate, and support Continuous Improvement projects. Through the EAC Program many of these projects involve Automating and Centralizing business processes.
In collaboration with the Director, Quality Systems develop new innovative content for the PQS methods, tools and training courses.