Quality Systems Manager

West Pharmaceutical Services•Scottsdale, AZ

3d•Onsite

About The Position

This is an onsite position requiring the team member to be onsite 5 days a week Who We Are: At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job Summary In this role, you will manage the Quality Systems group which includes quality and customer projects as needed. This position will support supervision of document control personnel and activities depending on the departmental needs. This role may also support corporate, internal, customer and regulatory audits, and with customer notification of changes. Improve the Quality Systems, ensure compliance with our policies, procedures and regulations and perform activities that will improve overall customer satisfaction. Develop the infrastructure for the Quality Systems function, aligning with the strategic plan for Quality and for the Global West business. Ensure that the Quality System is current and meets the needs of the customer base and the applicable Regulatory bodies and Quality Standards such as 21 CFR Part 820, ISO 13485, and EU/MDR Requirements.

Requirements

Bachelor's Degree in a science related field or equivalent experience required and Master's Degree in a science related field preferred
Minimum 8 years Quality experience required.
Minimum 3 years of supervisory/management expeirnece required.
Must possess knowledge of regulatory and governmental guidelines and requirements (21 CFR Part 820, ISO 13485, EU-MDR, cGMP, GLP).
Experience in regulated industry such as pharmaceutical and medical device preferred.
Experience with SAP systems preferred.
Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of customer visits and business development related activities.
Strong knowledge and experience in Quality Systems in Medical Devices/Pharmaceuticals and/or Plastics Manufacturing.
Demonstrated people skills specific to team building, problem solving, root cause analysis, and conflict resolution.
Excellent presentation, writing, verbal, computer, interpersonal and communication skills.
In depth knowledge of cGMP, cGDP, relevant ISO standards and medical device requirements.
Familiarity with document management databases, particularly Master Control.
Ability to adapt to frequent changes, unexpected events and still yield an effective outcome.
Manages competing demands, makes timely and sound decisions, even under conditions of risk.
Accepts feedback from others, ability to engender enthusiasm, motivate peers and subordinates and teambuilding.
Effectively influences actions and opinions of others.
Ability to perform effectively and efficiently in a fast-paced environment.
Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description.
Support and contribute to Lean Sigma programs and activities towards delivery of the set target.
Able to comply with the company’s safety policy at all times.
Able to comply with the company’s quality policy at all times.
Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures
Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of customer visits and business development related activities
Read and interpret data, information and documents
Must maintain the ability to work well with others in a variety of situations
Must be able to multi-task, work under time constraints, problem solve, and prioritize
Ability to make independent and sound judgments
Observe and interpret situations, analyze and solve problems

Responsibilities

Lead, manage, and develop the Quality Systems team by establishing clear goals, providing regular performance feedback, and supporting professional growth and development plans.
Oversee and, as needed, review or approve investigations related to QMS elements such as audit findings, nonconformances (NCRs), CAPAs, and issue reviews.
Support the execution of quality strategic plans and policies for the Scottsdale site in alignment with corporate objectives.
Lead or participate in remediation and improvement initiatives that enhance the effectiveness and compliance of the Quality Management System.
Participate in investigations and corrective actions stemming from QMS audits or other continuous improvement activities.
Develop, implement, and deliver training programs related to QMS processes, compliance, and quality system improvements.
Identify, evaluate, and implement process improvements across QMS elements—including Document Control, Audits, CAPA, NCR, Deviation Management, Site QA KPIs, and Management Review.
Prepare for and lead customer, corporate, and regulatory audits to ensure robust audit readiness and compliance.
Build and sustain a strong “culture of quality” through effective leadership, coaching, and cross-functional collaboration.
Monitor and maintain compliance with global quality and regulatory standards, including 21 CFR Part 820, ISO 13485, and EU MDR.
Establish, track, and analyze Quality Metrics to assess system performance, compliance, and opportunities for improvement.
Ensure that quality review boards—such as CAPA Reviews, Nonconformance Review Boards, and Audit Reviews—operate effectively to monitor QMS health and progress.
Lead Management Review Meetings and monitor site-level Quality KPIs to drive data-based improvements.
Generate, review, and approve Quality Assurance documentation required to support customer relationships, product development, regulatory filings, and compliance verification activities.
Drive projects and initiatives focused on cost savings, QMS optimization, and compliance enhancement.
Manage and support Customer, Corporate, and Regulatory audits—including pre-audit planning, backroom leadership, hosting, and post-audit corrective action follow-up.
Perform additional duties as assigned to support business needs and strategic quality goals.