Quality Systems and Software Specialist

Blood Bank•Anchorage, AK

25d•Onsite

About The Position

Blood Bank of Alaska (BBA) is seeking a detail-oriented Quality Systems and Software Specialist at our main campus in Anchorage, AK. For this full-time position, you will be a key member of the Quality Assurance team, providing the blood bank with essential support for quality processes and assessments. The Quality Systems and Software Specialist at the Blood Bank of Alaska (BBA) is responsible for promoting regulatory compliance, managing the occurrence program, and administering the Blood Establishment Computer System (BECS) and other software. Key duties include conducting investigations, performing audits, supporting external inspections, managing procedures and records, and providing software training.

Requirements

Knowledge of general safety and quality assurance policies.
Exceptional computer skills.
Proficient in Microsoft Office applications (Word, Excel, Access).
Strong organizational skills and ability to prioritize tasks.
Strong interpersonal and communication skills.
Effective written and verbal communication skills.
Ability to work independently, be self-motivating, perform tasks of a highly detailed nature accurately within required timeframes, and adapt to fluctuating workloads.
Ability to write and interpret technical, professional, and other work-related documents.
Ability to problem solve at a high level through interpretation of regulatory guidelines, applicable laws and statutes, and industry standards, and using quality-focused decision making.
Ability to network with internal and external resources, build relationships conducive to a quality environment and continue growth in knowledge areas related to industry.
Ability to interface effectively and harmoniously with co-workers, the general public, and regulatory inspectors.
Ability to perform job duties in a manner that is professional, ethical, diplomatic, inquisitive, and flexible.
Ability to instruct and train staff in software programs.
Ability to organize and maintain company records.
Ability to maintain confidentiality of donors, customers, employees, and BBA business information.
Associate's or Bachelor's Degree in relevant field strongly preferred (English, journalism, etc.).
Experience may be substituted with a demonstrated ability to perform regulatory interpretation and advanced technical writing.
Minimum three years in highly regulated environment preferred which included responsibility for compliance, policy, and procedure development and implementation while working with a diverse employee population.
Valid Driver’s License
Must be able to lift at least 30 pounds and sit for long periods of time.
Must be able to walk moderate distances, climb stairs, reach, push, pull, and bend in order to perform his/her job duties.

Nice To Haves

MLT, MT, MLS, or SBB (ASCP).
American Society of Quality (ASQ) CQA.

Responsibilities

Promote organizational compliance with accrediting agency, state, and federal regulations
Manage BBA’s occurrence program
Perform investigations for occurrences
Manage and perform internal audits
Facilitate changes to BBA’s Standard Operating Procedures (SOPs)
Administrate BBA’s Blood Establishment Computer System (BECS) and any other applicable software program
Provide customer service to BBA’s software users
Manage and perform software upgrades and validations