Quality Supports Facilitator

Ray Graham Association Current Openings•Elmhurst, IL

4d•$52,488

About The Position

The Quality Supports Facilitator (QSF) plays a vital leadership role by providing quality oversight of 4–5 community-based CILA homes. This position directly supervises Community Support Supervisors (CSS) and Lead Direct Support Professionals (LDSPs), ensuring compliance with all internal protocols and external regulatory standards including DHS, DCFS, IDPH, and BQM. The QSF promotes a person-centered support model and ensures that team members reflect the values and mission of Ray Graham Association. Key Responsibilities: Leadership Embodies and models the mission and values of RGA in all interactions. Ensures compliance with agency policies and program-specific protocols. Supports and empowers CSS and LDSP team members to meet and exceed quality standards. Collaborates with staff to develop and implement person-centered support plans. Onboards and trains new team members, ensuring compliance with AFSCME contract terms. Team Development Provides and documents initial and ongoing training for CSS and LDSPs. Participates in the recruitment and interview process for new hires. Responds to staff communications promptly and professionally. Attends and contributes to team meetings and maintains compliance with agency and union requirements. Oversees program systems and reporting to ensure accuracy and operational integrity. Advocacy Champions meaningful daily engagement for people supported. Proactively identifies and addresses service needs. Serves as the primary contact for after-hours emergencies. Community Engagement Encourages and supports community involvement and relationship-building for people supported. Represents RGA in the community and ensures program compliance with all regulatory bodies.

Requirements

High School Diploma or GED required.
Valid Illinois Driver’s License.
Must successfully pass required background checks (CANTS, LEADS, State Police).
Previous experience in a Direct Support role required.
1–3 years of supervisory experience required; 3–5 years preferred.
Strong leadership and mentoring capabilities.
Excellent communication, organizational, and problem-solving skills.
Proficient in Microsoft Office and other agency systems.
Must meet physical requirements, including the ability to lift and transfer up to 75 lbs, walk, drive, and perform other job-related tasks.
All candidates must pass a pre-employment drug screening and may be subject to random testing during employment.

Nice To Haves

Experience working in a residential or community living setting is highly desirable.

Responsibilities

Provides quality oversight of 4–5 community-based CILA homes.
Directly supervises Community Support Supervisors (CSS) and Lead Direct Support Professionals (LDSPs)
Ensures compliance with all internal protocols and external regulatory standards including DHS, DCFS, IDPH, and BQM.
Promotes a person-centered support model
Ensures that team members reflect the values and mission of Ray Graham Association.
Embodies and models the mission and values of RGA in all interactions.
Ensures compliance with agency policies and program-specific protocols.
Supports and empowers CSS and LDSP team members to meet and exceed quality standards.
Collaborates with staff to develop and implement person-centered support plans.
Onboards and trains new team members, ensuring compliance with AFSCME contract terms.
Provides and documents initial and ongoing training for CSS and LDSPs.
Participates in the recruitment and interview process for new hires.
Responds to staff communications promptly and professionally.
Attends and contributes to team meetings and maintains compliance with agency and union requirements.
Oversees program systems and reporting to ensure accuracy and operational integrity.
Champions meaningful daily engagement for people supported.
Proactively identifies and addresses service needs.
Serves as the primary contact for after-hours emergencies.
Encourages and supports community involvement and relationship-building for people supported.
Represents RGA in the community and ensures program compliance with all regulatory bodies.