Quality Support Specialist - Visalia

Redwood Family Care Network • Visalia, CA

1d • $76,000 - $78,000

About The Position

The Quality Support Specialist is responsible for ensuring services are delivered in line with program designs, Titles 17 and 22, and People’s Care’s exceptional standards. Furthermore, the Quality Support Specialist is responsible for designing, developing, and delivering training programs to Redwood Family Care Network employees to ensure maximum adherence to regulations, policies, and procedures. Ensures that all operational quality processes are maintained through audit/inspection processes that include monthly scheduled and unscheduled audit visits, identifying service issues and barriers, designing and leading training initiatives, making recommendations for service improvement to operational leadership, and resource coordination. This position comes with a car for travel.

Requirements

• Minimum Education: Bachelor Degree preferred. DSP 1 and 2 required
• Minimum Experience: Must have minimum two (2) years directly related experience in IDD field with training/teaching/auditing.
• Other Requirements: First Aid / CPR / CPI / Group Home / Adult Residential Facility Certificate
• Must be willing and able to travel.
• Knowledge of state and federal laws, Title 17 and 22, Individual Program Plans, person-centered practices, behavior modification programming, regional centers audit practices, and various program types and therapeutic modalities.
• Technical proficiency, time management and multi-tasking skills, leadership skills, analytical skills, strong written and communication skills, advanced training and presentation skills, independent judgment and decision making skills, critical thinking, active listening, and demonstration of emotional intelligence.
• Proven ability to lead by example and foster mentoring relationships.
• Creative ability, writing proficiency and visual graphics design.
• Ability to create momentum and foster organizational changes.
• Ability to combine industry knowledge with outstanding verbal, written, presentation and computer skills to achieve meaningful results.

Nice To Haves

• Registered Behavioral Technician preferred

Responsibilities

• Ensure quality assurance and compliance across all Redwood Family Care Network locations via monthly, quarterly, and annual quality assurance audits
• Provide thorough written audit reports and reviews of Redwood Family Care Network programs
• Ensure that programs implement corrective and preventive investigations and action plans in response to all incidents and audits, in a timely manner.
• Maintain a thorough knowledge and understanding of applicable State and Federal Regulations, Regional Center Guidelines, and People’s Care’s policies and procedures.
• Leads the practical interpretation and implementation of State and Federal Regulations, Regional Center Guidelines, and People’s Care’s policies and procedures to ensure that all site activities are compliant.
• Ensure that documentation and records are compliant.
• Use audit findings and current industry knowledge to inform the introduction of new or improved training resources and enhanced training initiatives.
• Research, develop, write and present effective training materials to any and all levels of employees using a full variety of media
• Participate in performance improvement activities and ensure service quality through care coordination
• May oversee a team of quality assurance coordinators and/or trainers to aid in the dissemination of best practices.
• Exemplify the desired People’s Care culture and philosophies of the organization
• Participate in and perform additional quality assurance, training, or compliance projects as required

Benefits

• Comprehensive benefits options including; medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance.
• HSA, Health Care FSA and Dependent Care FSA
• EAP (Employee assistance program)
• Employee discount program
• PTO (Paid time off)
• Dayforce Wallet Daily Pay
• Pre-Tax 401(k)
• After-Tax Roth
• Tuition discount through Capella University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level