Quality Supervisor- Fulfillment

Cart.com•Temecula, CA

1d•Onsite

About The Position

As a Quality Supervisor, you will play a critical role in maintaining the highest standards of operational quality, compliance, and efficiency within our cold storage fulfillment facility. You will oversee quality control processes, ensure adherence to cGMP and company standards, and work closely with operations teams to implement continuous improvement initiatives. Your role is essential in upholding quality assurance protocols and ensuring that fulfillment operations meet performance and compliance expectations.

Requirements

3+ years of experience in quality assurance, compliance, or operational quality roles, preferably in a cold storage, fulfillment, or warehouse environment.
Experience conducting internal audits, inspections, and implementing quality control measures.
Strong analytical skills and the ability to conduct root cause analysis and develop corrective action plans.
Proficiency in Microsoft Office Suite, warehouse management systems (WMS), and quality management software.
Ability to train and educate teams on compliance standards and best practices.
You have strong knowledge of quality assurance, compliance, and operational best practices.
You are detail-oriented, with a problem-solving mindset to identify risks and implement corrective actions.
You thrive in a fast-paced, high-volume fulfillment environment and can manage multiple priorities efficiently.
You have excellent communication skills, able to collaborate with operations, maintenance, and compliance teams effectively.
You are proficient in quality management systems (QMS), audit processes, and regulatory documentation, specifically in cGMP compliance and 21 CFR 210 & 211
You demonstrate leadership qualities, mentoring and training teams to uphold quality standards.

Nice To Haves

Certifications in ISO 9001, Lean Six Sigma, or related quality assurance fields.
Experience working in multi-temperature warehouses (-90°C to ambient temperatures).
Knowledge of continuous improvement methodologies.

Responsibilities

Supervise and enforce quality control procedures throughout fulfillment and cold storage operations in one of our Life Sciences fulfillment centers.
Ensure compliance with industry regulations, internal policies, and safety standards.
Conduct routine inspections and audits of inbound and outbound shipments, storage areas, and handling processes.
Maintain and oversee proper documentation and record-keeping for audits, inspections, and compliance reporting based on 21 CFR 210 & 211 standards.
Monitor and validate temperature-controlled environments both in deep cold storage (down to -90°C) as well as CRT (-15C to –25C)to ensure proper storage conditions.
Investigate and report any deviations in temperature protocols and work with operations to take corrective actions.
Ensure adherence to handling procedures for materials stored in multi-temperature environments.
Develop and implement standard operating procedures (SOPs) for quality control and assurance.
Provide training and coaching to warehouse associates on proper handling procedures and quality standards.
Collaborate with the Operations and Maintenance teams to drive continuous improvement initiatives to enhance quality and minimize errors.
Investigate and document quality issues, non-conformances, and corrective actions.
Implement root cause analysis (RCA) and corrective action plans (CAPA) to mitigate risks and prevent recurring issues.
Serve as the point of contact for internal and external audits, ensuring prompt resolution of any compliance concerns.
Partner with the warehouse, inventory, and fulfillment teams to maintain quality standards throughout all processes.
Support maintenance teams in ensuring equipment and facility compliance with safety and operational standards.
Work closely with leadership to develop quality performance metrics and track key performance indicators (KPIs).