Quality & Standards Leader - Practice Pillar

Gresham, Smith and Partners•Nashville, TN

41d

About The Position

The Quality and Standards Leader is responsible for evaluating, planning, developing, and implementing the firm's Quality Management System (QMS) to provide a standard set of procedures, work instructions, and other tools that provide a straightforward methodology for project execution. This position reports to the Director of Project Delivery Excellence.

Requirements

Bachelor's degree in engineering, architecture or related field
20+ years of experience in the A/E/C industry
Certification as a Professional Engineer, Registered Architect, Registered Interior Designer or Project Management Professional (PMP)
Demonstrated success as a Project Manager on a wide variety of project sizes and types.
Experience in providing effective oversight, formal training, and supervision for practitioners.
Strong organizational, managerial and interpersonal skills.
Ability to be a coach and mentor.
Behavioral awareness and savvy to effectively work with cross functional teams and disciplines.
Work is within an office environment and will require travel to Gresham Smith offices on a regular basis.

Nice To Haves

The preferred candidate will be familiar with Project Management Institute (PMI) guidance for project management and have experience implementing and overseeing firmwide programs.
Experience in a multi-discipline A/E firm or infrastructure organization is desired.
Construction management experience.

Responsibilities

Lead the development of firm-wide Quality training materials for all eight markets including in-person classes, web-based lunch and learns, and virtual self-led learning through The Learning Center.
Collaborate with the Project Management Leader on several topics that span the responsibility of the Project Delivery Excellence (PDE) Pillar.
This includes the development and delivery of several multi-day Essential Skills Training workshops and virtual self-directed learning for the practice.
Develop and implement new QMS procedures to address critical quality-related project delivery activities.
Monitor adherence to the QMS through project reviews, virtual meetings and mentoring.
Maintain Key Performance Indicators (KPIs) for Project Executives, Project Managers, Project Professionals and Assistant Project Managers to address their performance in the areas of Quality, Team Relationships, Client Relationships, and Financial Performance.
Maintain employee portal resources available on SharePoint.
This includes the online libraries of QMS documents, Design Documents, Presentations and links to other relevant websites and portal pages.
Manages access to online industry standards and codes.
Manage and update our online specifications editing platform.
Maintain awareness and make recommendations for suitable technologies and software that benefit all aspects of project delivery.
Assist the Director of PDE with the development of the annual business plan to support the firmwide business and strategic plans.
Coordinate with Market Vice Presidents and Technical Practice Leaders and other leaders to identify and address QMS needs and concerns within each market. Collect feedback, develop documents and processes for improvement that align with the firm's business and strategic direction.
Lead the development of QMS documents that support the firms Document Control Specialists through regular meetings.
Lead leadership groups aimed at improving certain specific areas of project delivery, including specific disciplines, specific phases and specific service lines.
Lead the interview process for senior-level PDE positions when needed.
Provide leadership, mentoring, technical direction and supervision to PDE team members to ensure effective support to the practice is provided.
Maintain standard tools and exhibits that establish clear definitions and delineations of the roles and responsibilities for each role on a project.
Assist with internal independent Project Reviews of selected projects to identify conformance with established QMS procedures and practices.
Collaborate with other Directors, Market Vice Presidents and other leaders to ensure project management priorities are consistently communicated and implemented and that they are in alignment with the strategic plan of the firm.
Track and communicate best practices and lessons learned.
This role is supported by Learning and Development, Risk Management, Information Technology, Practice Technology, Corporate Communications, Operations, Accounting, Human Resources and senior management.