Quality Specialist

Solari•Tempe, AZ

4h•Hybrid

About The Position

Ensures Solari meets the requirements with all applicable laws, regulations, and internal policies regarding contract deliverables from a quality management perspective.

Requirements

Strong verbal and written communication skills
Well organized and detailed
Ability to multi-task and meet strict deadlines
Display diplomacy and tact
Ability to collect large amounts of information or data, establish facts and draw valid conclusions
Ability to present information in a concise manner
Knowledge of applicable state laws, processes and procedures.
Ability to act professionally and maintains appropriate boundaries with clients and staff.
Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.
Ability to consistently demonstrate compassion and meet people with compassion
Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional and leadership growth.
3-5 years of experience in Compliance, Quality Management, or Behavioral Health, Required
Bachelors Degree, Required
Ability to hear and speak.
Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.

Nice To Haves

Focus in Psychology, Social Work, Counseling or related field, Preferred

Responsibilities

Provides support to internal and external customers to determine the areas of quality management focus.
Conducts objective quality audits to verify adherence with company policies and procedures.
Make recommendations for quality improvements and create training materials and operating manuals, as needed.
Conducts monthly data validation process for external contractual deliverables and ensures all requirements are met through communication and follow through with both internal and external agencies.
Coordinates with internal customers regarding new and updated contractual deliverables per each line of business’s contractual requirements.
Participates in the development of performance improvement processes.
Processes data entry for required clinical processes by other departments.
Conducts initial quality management assessments on processes and procedures.
Manage department communication and provide support to internal and external customers sending requests for information.
Ability to utilize multiple software programs and technologies.
Provides expertise of Solari business and knowledge of the state behavioral health system.
Ability to follow all company, state, and federal policies relating to patient confidentiality and HIPAA.
Assists in maintaining and administering quality-related policies and procedures.
Maintains associated quality records and documentation.
Assess, collect, analyze data needed to support quality improvement initiatives and activities.
Tracks work assignments and issues.
Other duties as assigned.

Benefits

Friendly work environment
Generous paid time off (PTO)
Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
Competitive compensation
Convenient office locations and Hybrid Schedule
On-site fitness room free to all employees (Tempe Office)
Basic Life Insurance
Voluntary Life, Spouse, Child Insurance
Critical Illness w/free dependents
Critical Illness Spouse
Short Term & Long Term Disability- Starts first of the month after 90 days of employment
401K & 401K Roth - Starts first of the month after 90 days of employment
United Pet Care
LifeLock for identity theft
LYRA EAP Program- 25 free sessions for mental health per family member