Quality Specialist

Asurion

45d

About The Position

ESSENTIAL FUNCTIONS Perform handset inspections, data recording, DAX usage, Database usage, sorting, counting, packaging, and confirming to verify product compliance to Asurion’s documented standards. Report audit findings, assist with root cause analysis and escalate critical issues following the established quality escalation procedures Utilize DAX to research and perform stock investigations or similar material reviews Able to perform all aspects of Inventory transactions, IBL reports, research discrepancies, perform inventory adjustments and communicate errors to leadership. Ability to confirm or reject prior inspection findings throughout operation processes Coordinate inventory flow and the movement of product in a timely manner to avoid warranty expiration, BKO or sub impact Minimize impact regarding defective product by identifying reoccurring defective failures and provide feedback to operation quality supervisors and leadership Work cross functionally to insure product is correctly classified and reclassified in DAX or other data recording systems including spreadsheets Perform special projects to identify specific issue which may require inspection, collecting data, and create summary reports to provide to area leadership Assist in root cause analysis for discrepancies and implementation of process improvements. Perform cross-training of employees with existing and new procedures as they are implemented as needed. Ability to audit processes using various methodologies such as LPA, SWOT and FMEA. Ability to assist Quality leadership to confirm non conformance finding. OTHER FUNCTIONS Perform other duties as assigned by management related to the Quality department’s goals and objectives MINIMUM REQUIREMENTS The following are required to enable job holders to perform the essential functions of the job. Skills/knowledge: Ability to navigate handset functions with experience in Quality inspection and Asurion Quality standards Experience with DAX and material control Knowledgeable in root cause analysis, inspection techniques, auditing, and developing data collection and reporting methods Ability to work in standard Microsoft Office applications (Word, Excel, PowerPoint, Visio, etc.) Ability to maintain productivity and adherence to quality standards as set by leadership and be receptive to feedback on performance Experience working cross functionally with problem solving skills and process improvement initiatives Ability to respect core values of Asurion and comply with the Company's policies and procedures. Ability to work collaboratively with team members to achieve business goals and objectives Experience/education: High school diploma required; some college or technical training preferred Physical demands: Bending, sitting, lifting, and standing based on the need of the business. Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time. Work environment: Specific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Vocal communications is required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients. Hearing is required to perceive information at normal spoken word levels and in environment with loud machinery. Exposure to heat, cold, dust, noise, chemicals, and such matters as demands for overtime or shift work. Exposure to various materials including cardboard, various metals and plastics. Exposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts, and forklifts. Exposure to tools or material with sharp edges which may involve the risk of injury. Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

Requirements

Ability to navigate handset functions with experience in Quality inspection and Asurion Quality standards
Experience with DAX and material control
Knowledgeable in root cause analysis, inspection techniques, auditing, and developing data collection and reporting methods
Ability to work in standard Microsoft Office applications (Word, Excel, PowerPoint, Visio, etc.)
Ability to maintain productivity and adherence to quality standards as set by leadership and be receptive to feedback on performance
Experience working cross functionally with problem solving skills and process improvement initiatives
Ability to respect core values of Asurion and comply with the Company's policies and procedures.
Ability to work collaboratively with team members to achieve business goals and objectives
High school diploma required; some college or technical training preferred
Bending, sitting, lifting, and standing based on the need of the business.
Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time.
Specific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Vocal communications is required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients.
Hearing is required to perceive information at normal spoken word levels and in environment with loud machinery.
Exposure to heat, cold, dust, noise, chemicals, and such matters as demands for overtime or shift work.
Exposure to various materials including cardboard, various metals and plastics.
Exposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts, and forklifts.
Exposure to tools or material with sharp edges which may involve the risk of injury.

Responsibilities

Perform handset inspections, data recording, DAX usage, Database usage, sorting, counting, packaging, and confirming to verify product compliance to Asurion’s documented standards.
Report audit findings, assist with root cause analysis and escalate critical issues following the established quality escalation procedures
Utilize DAX to research and perform stock investigations or similar material reviews
Able to perform all aspects of Inventory transactions, IBL reports, research discrepancies, perform inventory adjustments and communicate errors to leadership.
Ability to confirm or reject prior inspection findings throughout operation processes
Coordinate inventory flow and the movement of product in a timely manner to avoid warranty expiration, BKO or sub impact
Minimize impact regarding defective product by identifying reoccurring defective failures and provide feedback to operation quality supervisors and leadership
Work cross functionally to insure product is correctly classified and reclassified in DAX or other data recording systems including spreadsheets
Perform special projects to identify specific issue which may require inspection, collecting data, and create summary reports to provide to area leadership
Assist in root cause analysis for discrepancies and implementation of process improvements.
Perform cross-training of employees with existing and new procedures as they are implemented as needed.
Ability to audit processes using various methodologies such as LPA, SWOT and FMEA.
Ability to assist Quality leadership to confirm non conformance finding.
Perform other duties as assigned by management related to the Quality department’s goals and objectives