Quality Resident Engineer / Automotive Liaison

TRIGO Group•Tonawanda, NY

32d•Onsite

About The Position

The Quality Resident Engineer serves as the customer's on-site representative, ensuring satisfaction through technical support, issue resolution, and open communication between Intervention Site and the customer. Build strong relationships, address production problems promptly, suggest improvements, and provide regular updates on claims to maintain trust and credibility.

Requirements

Working familiarity of Intervention Site quality systems, including TS-16949 requirements
Problem-solving ability
Regular and predictable attendance
Ability to be/work on call as needed
Build strong interpersonal relationships.
Handle pressure and ambiguity effectively.
Take on new challenges and responsibilities.
Self-motivated and proactive.
Demonstrate integrity and represent the company well.
Build long-term, mutually beneficial client relationships.
Honest, committed, and trustworthy.
Strong communication, problem-solving, and customer relationship skills.
Excellent Communication Skills, Both Written and Verbal
Strong in process and process controls
Identify and implements Standardized Work
Strong background in Root Cause Analysis and Corrective Action reporting
Experience in Read Across function
Process and Product audits experience
Shipping and Receiving knowledge
Strong personality able to give direction and lead teams
Sequencing and of automotive parts (preferred)

Nice To Haves

Tier 1 experience (preferred)
Engineering degree or equivalent relevant experience

Responsibilities

Build strong, professional relationships with customers at the plant level.
Act as the customer's representative, addressing production issues and building credibility through commitments.
Maintain open communication between Intervention Site and the contracted customer.
Provide regular updates on claim status and seek customer feedback.
Monitor competitor activities and report to the TRIGO Resident Engineering Manager.
Represent the contracted partner's interests and participate in customer meetings as needed.
Coordinate on-site repairs/sorting with client approval.
Analyze and resolve Site issues, informing plants for corrective action.
Regularly audit customer product handling.
Support prototypes, pre-serial builds, trials, launches, and engineering changes.
Report on a regular basis (defined by the supervisor) to the dedicated contracted partner's team or contact partner.
Ensure customer satisfaction through technical support and quality issue resolution.
Stay updated on technical, quality, and business topics through regular training and meetings.
Address customer technical requirements and provide support.
Suggest improvements to both Intervention Site and contracted customer.
Any other duties as assigned