Quality Project Coordinator

Baystate Health•Springfield, MA

12d•Onsite

About The Position

The Quality Project Coordinator supports a culture of high reliability and continuous quality improvement by overseeing and coordinating projects aimed at enhancing patient outcomes, eliminating preventable harm, improving our culture of safety and regulatory compliance. The Quality Project Coordinator (QPC) partners with colleagues at all levels and throughout Baystate Health to achieve clinical excellence by designing and implementing increasingly reliable processes and reduce unwarranted clinical variation. Activities include overseeing the Daily Management System (tiered huddles) and independently leading multiple concurrent projects applying standard performance improvement methods including, but not limited to, PDCA and LEAN Six Sigma. Furthermore, the QPC coaches clinical partners as appropriate and assists in the delivery of education regarding process improvement and change management. Additionally, the QPC recommends, implements, integrates and measures change as part of their project work. Projects are aligned, undertaken and executed to support the organization's strategic objectives and goals that optimize quality, culture of safety, and patient experience across Baystate Health

Requirements

Clinical background - preferably in Patient Care or Nursing.
Basic awareness and understanding of healthcare industry with a working knowledge of hospital operations
Demonstrated analytical skills, data mining skills a plus
Demonstrated experience in the use of Lean Six Sigma tools
Demonstrated experience in the use of Change Management principles and tools with an apititude to lead sustainable change
Demonstrated critical thinking skills
Demonstrated ability to work independently with general supervision to meet or exceed performance expectations
Stong interpersonal and teamwork skills
Stong Executive Presence to ensure credibility and ability to "own the room"
Strong written and oral communication skills, with presentation and facilitation skills
Ability to influence, negotiate and manage conflict
Able to adjust work and communication style based on situational needs to meet project objectives
Ability to move ahead with ambiguity while effectively balancing multiple priorities
Ability to make quality, independent decisions, work effectively and efficiently within tight deadlines
Proficiency in the use statistical and data visualization tools e.g. Minitab, Excel, Tableau and VisioFacilitates effective, cross-functional working sessions with project stakeholders at all levels of the organization, managing group dynamics and providing subject matter expertise to develop and execute interventions to drive quality improvement.
Bachelors Degree (Required)

Nice To Haves

Will consider a masters prepared clinical professional with demonstrated experience in facilitating teams, performance improvement, project management or education.
Commitment to obtain LEAN green belt within 6 months of hire
Certified Change Management Professional - OtherOther
Lean Six Sigma Black Belt - LEANLEAN

Responsibilities

Utilizes human factors design, techniques and tools from the IHI Model for Improvement, PDCA, and Lean Six Sigma, to improve patient outcomes.
Independently collects, validates, analyzes and synthesizes data, complex information and observations to arrive at findings, providing recommendations that support quality improvement
Creates process maps, workflow diagrams and Value Steam Maps. Ability to create insightful graphical representations of complex metrics and data.
Facilitates effective, cross-functional working sessions with project stakeholders at all levels of the organization, managing group dynamics and providing subject matter expertise to develop and execute interventions to drive quality improvement.
Leads and coaches effective change by teaching organizational change management and individual change management, implementing customized change management strategy plans as well as mentoring leaders in their roles to support individual change.
Defines, develops and evaluates performance metrics to define measures of success, including working with multiple stakeholders to ensure development of SMART (specific, measurable, achievable, relevant, and time-bound)goals. Reviews data post-implementation to measure project success and sustainability
Collaborates with colleagues within the Division of Healthcare Quality (DHQ) to lead projects aimed at mitigating patient safety risks identified from root cause analyses (RCA) and failure modes effects analysis (FMEA)
Prepares and delivers clear and succinct presentations to effectively communicate synthesized information and analytical results to stakeholders and leaders at all leadership levels within the organization to drive project objectives.
Effectively delivers training curriculum in various settings to increase colleagues' capabilities to continuously improve process reliability and participate in process improvement in the workplace.
Provides coaching and mentoring to sponsors, process owners, teams and individuals in the use of tools and techniques that will help realize the gains associated with process improvement.
Plans and completes assigned work on time and in accordance with established timelines. Additional duties as assigned.